Cornerstone Capital Bank · 3 hours ago
Business Controls Supervisor
Cornerstone Capital Bank is a best-in-class mortgage servicer with a reputation for amazing service and customer satisfaction. The Business Controls Supervisor will be responsible for managing Business Controls systems and processes, ensuring effective communication of exceptions, and mitigating operational risk.
Financial Services
Responsibilities
Manage Business Controls operational reviews, exception handling, exception resolution
Day to day management, administration, and support of the QM Call Monitoring Team
Provide proactive, real-time analytics, dashboards, and executive reporting across Business Controls
Facilitate onboarding and management of LiveGage and/or other Testing Applications
Review, analyze, and develop evaluation strategies to facilitate identification of risks, operational gaps, and deficiencies
Promote continuous process improvement working with business leaders across Operations
Special projects as assigned
Qualification
Required
Bachelor's degree or equivalent work experience
Minimum of 5 years' operations, quality management, or quality control experience in the mortgage industry
Strong research, communication, and presentation skills
Working knowledge of Federal and State Mortgage Banking Laws
Strong technical, reasoning, problem solving, and critical thinking skills
Exceptional attention to details and ability to manage variations
Advanced proficiency with Microsoft Office (Visio, Excel, Word, etc.)
Benefits
Full benefits package
Potential for a performance-based bonus
Company
Cornerstone Capital Bank
We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.