MetaPhase · 14 hours ago
Vice President, Customer Relationship Executive/NatSec Subject Matter Expert
Reston, Virginia
Full-time
Hybrid
Director/ExecutiveMetaPhase is a consultancy that values authenticity and mission-focused work. The Vice President, Customer Relationship Executive will engage with clients, ensure satisfaction and retention, and support account growth while fostering relationships and addressing challenges.
ConsultingCyber SecurityInformation TechnologyProject Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Engage regularly with agency stakeholders to understand their mission needs, pain points, and feedback
Serve as a familiar, trusted face who represents MetaPhase across all touchpoints
Foster authentic relationships grounded in transparency, consistency, and service
Proactively ensure high client satisfaction by addressing risks or challenges early
Help sustain long-standing programs and maintain a positive perception of MetaPhase's work. Identify key inflection points (e.g., leadership changes, funding shifts) to guide internal readiness
Act as a conduit between clients and internal teams to escalate and resolve delivery, personnel, or performance issues quickly; work closely with the Market Leaders to resolve the problem
Work closely with Delivery Leads and PMs to troubleshoot client concerns
Keep clients informed of updates, changes, or new capabilities that may benefit their mission
Coordinate briefings, leadership check-ins, and informal touchpoints
Works closely with Market Leader and Delivery Teams to identify new opportunities, gaps, or adjacent needs based on firsthand client conversations
Feed insights to Market Leader and Capture Teams (CRE, ML and Capability) to shape pipeline, white papers, or solutioning
Help position MetaPhase as a trusted problem-solver, not just a vendor
Gather ongoing insights from client interactions to inform capability development and delivery improvements
Share real-time intel with internal teams to stay responsive to mission shifts
Develop and maintain a map of agency stakeholders, influencers, and decision-makers
Build relationships at multiple levels — from frontline users to SES and CXO leadership
Champion the client’s mission and perspective internally at MetaPhase
Help ensure that delivery, capture, and executive decisions remain mission-aligned
Track satisfaction, engagement frequency, and risk indicators
Report insights to the CGO and Growth Team to inform strategic decisions
Provide recommendations based on field experience, mission context, and market trends
Collaborate with Market Leaders to shape go-to-market posture, proposals, and partner alignments
Qualification
Required
Must have an active Top Secret clearance
Benefits
Generous PTO
Federal holidays
Parental leave
Comprehensive health coverage (medical, dental, vision, life, and disability)
401(k) with company match
FSA/HSA options
Commuter benefits
Company
MetaPhase
MetaPhase works at the intersection of business-to-IT partnerships—creating, deploying, and supporting practical solutions that serve as a force multiplier for government.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brett McLaren
Co-founder, Chief Strategy Officer
Recent News
EIN Presswire
2025-07-08
2024-04-08
Company data provided by crunchbase