TEKsystems · 1 day ago
Production Support Analyst
Cupertino, CA
Full-time
Hybrid
Mid Level
$30/hr - $82/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Production Support Analyst to assist with system quality, user acceptance testing, and software release management. The role involves supporting root cause analysis of system issues, collaborating with teams to develop test strategies, and tracking issues through resolution.
Information Technology
Responsibilities
Triaging production issues
Identifying production issue root cause, and tracking solutions through deployment (via hot fix or through standard sprint cycle)
Collaborating with business and technical teams to develop test strategies, processes, test cases or scripts, and reports
Writing and executing on user acceptance test scenarios or scripts to validate new features and enhancements as developed according to requirements
Identifying software bugs, capture and report system software defects
Leading test resources through successful execution of UATs
Working with business and technical teams to understand the business requirements in order to define a test plan and to provide end-to-end user testing scripts based on business processes
Provide transparency of release updates to scrum team and stakeholders as necessary
Proactively identifying and communicating release issues and risks
Tracking production systems’ issues, and validating resolution, escalating to leadership as necessary
Qualification
Required
Technical individual with System Quality experience
User Acceptance Testing experience
Software Release management experience
Familiarity with the Software Development Lifecycle (SDLC)
Experience with Agile development methodology
Experience problem solving software data systems issues
Ability to write test cases based on corrective action resolutions
Ability to write user stories
Ability to organize and track production issues across multiple tools
Ability to understand End to End use cases
Ability to generate test cases to validate system interdependencies
Ability to assess and triage System Issue Tickets
Ability to review with development Ops, quality assurance, software developers, and business analysts to determine root cause
Ability to support business analysts with establishing requirements for solutions to issues
Ability to track issues through resolution
Ability to generate UAT and End-to-End test cases for stakeholders and test users
Ability to collaborate with software quality engineering partners on validation of system requirements
Ability to track and report UAT test results from users
Ability to work exceptionally well in a fast pace environment
Ability to multitask to support various systems requirements
Experience in hardware support
Customer service oriented
Experience in data visualization
Experience with Tableau
Experience in data analysis
Experience in product management
Experience in compliance
Experience in project management
Experience in business analysis
Experience in User Acceptance Testing
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase