ORNL Federal Credit Union · 1 day ago
AVP Fraud
Oak Ridge, Tennessee, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expORNL Federal Credit Union is seeking an AVP Fraud to manage and lead the team responsible for identifying and mitigating fraud. This role involves executing strategies and policies to detect fraudulent activity and prevent financial loss, while ensuring compliance with relevant laws and regulations.
Customer ServiceFinancial ServicesNon Profit
Responsibilities
Develops and maintains fraud risk assessments, implements policies, strategies, and procedures to mitigate fraud risks including periodic updates to identify potential gaps in controls and recommend enhancements
Collaborates with Retail Operations, Lending, and Members Services to investigate fraud, safeguard member accounts, and proactively prevent losses
Provides oversight on fraud prevention for debit/credit cards, consumer applications, and payment systems utilized by the credit union in relation to Online Accounting Opening, Debit/Credit cards, ACH and suspicious account activity reports
Manages and guides Fraud Analysts to ensure member and staff questions and concerns are addressed in a timely manner. Will also serve as immediate back up for court appearances and assist with responses to subpoenas
Prepares and presents report to Chief Information Officer and VP Fraud & Physical Security on fraud losses and prevention outcomes including the effectiveness of fraud capabilities in the first line of defense. Responds timely to consumer fraud complaints
Participates in internal and external fraud meetings as a credit union representative to stay abreast of industry trends, emerging risks, and the advent of preventative tools
Performs other job-related duties as assigned
Qualification
Required
Five or more years of experience in fraud management, with business and oversight roles, to include card risk mitigation rules within a VISA RSM platform is required
One or more years of supervisory experience, or equivalent senior roles, in card processing/fraud is required
Bachelors Degree in Business, Organizational Management, or Finance, or an equivalent combination of education and experience is required
Comprehensive knowledge of federal and state regulations impacting credit unions, including but not limited to, the Bank Secrecy Act and Reg E and related laws is required
Familiarity with credit union products, services, policies, procedures, and applicable regulations is required
Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization
Strong fraud investigation skills with attention to detail to link events and identify fraudulent behaviors
Strong problem-solving skills and the ability to address new problems and issues with unique solutions
Proficient in gathering, analyzing, and compiling complex financial and statistical data
Must have ability to prioritize demands from multiple projects
Must possess strong data analysis skills
Must be proficient with Microsoft 365
Company
ORNL Federal Credit Union
ORNL Federal Credit Union is a not-for-profit financial cooperative that provides financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Anderson
President & CEO
Jenny Vipperman, CMB
President & CEO
Recent News
2025-11-04
2025-11-04
Company data provided by crunchbase