Technical Support Specialist jobs in United States
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Suvoda · 14 hours ago

Technical Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level

Suvoda is a company passionate about making a positive impact on human lives through its work and its people. They are seeking a Technical Support Specialist responsible for troubleshooting error logs in a web-based application, creating SQL queries, and collaborating with customer care and development teams to resolve client issues.

Clinical TrialsMedicalPharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Create and execute SQL scripts and stored procedures to perform manual updates to customer databases as required
Provide support to customers and/or end users via telephone and email (as required) to troubleshoot issues and identify root causes
Troubleshoot technical issues reported by Suvoda’s Customer Care Specialists and provide guidance
Collaborate with the services delivery teams to identify optimal solutions
Excellent understanding of the technical aspects of the system
Remain up to date with understanding new functionality introduced by core system releases
Investigate critical and urgent issues in a timely manner
Ability to pool various reports from the DB as required
Provide input on current support processes and suggest improvements
Perform other related duties as required

Qualification

SQLTechnical SupportWeb-based applicationsWindowsAnalytical skillsCommunication skillsOrganizational skillsAttention to detail

Required

Proficiency with web-based software applications
Exposure to Windows (Unix based systems)
Experience creating and executing SQL scripts and stored procedures
Strong written and verbal communication skills
Able to work independently as well as part of a cross functional team
Analytical, organisational and planning skills
Highly self-motivated, able to multi-task in a fast paced environment
Attention to detail

Preferred

A Bachelor's degree (ideally in computer science) preferred
Prior technical support experience preferred, especially in IRT or related field

Company

Suvoda

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Suvoda provides clinical trial management software and services.
dateFounded in 2013
location
Conshohocken, Pennsylvania, USA
people-size501-1000 employees
web-link
https://www.suvoda.com

H1B Sponsorship

Suvoda has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (4)
2022 (8)
2021 (7)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$40M
Key Investors
LLR Partners
2019-12-05Series Unknown· $40M

Leadership Team

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Amity Cox
Co-founder
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M
Marius Manole
Co-Founder, VP Technical Solutions and General Manager Suvoda Romania
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Recent News

prnasia.com
Suvoda sets new standard for streamlined patient and site experience in clinical trials
2026-01-13
prnasia.com
Suvoda IRT named a Leader in Everest Group's RTSM PEAK Matrix®
2025-12-11
PR Newswire
Advarra Expands Study Collaboration Solution, Connecting Leading Clinical Trial Technology Partners to Simplify Site Access
2025-12-10
Company data provided by crunchbase