ComResource · 17 hours ago
Information Technology Support Technician
Willis, TX
Full-time
Onsite
Entry, Mid Level
2+ years expComResource is seeking two Technical Support Technicians for on-site work in Willis, TX. The role involves troubleshooting and resolving hardware/software issues, providing second-level user support, and collaborating with the End User Services Team to ensure customer satisfaction.
CRMInformation TechnologySoftware
Hiring Manager
Kellen Creagh
Responsibilities
Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues
Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk
Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation
Provide hands-on support for IT project implementations and performs miscellaneous job-related duties as assigned
Collaborate with End User Services Team to resolve end-user’s technology issues
Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User’s team
Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness
Support PC replacement programs and emergency exchanges
Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc
Assist in the asset management of all end-user devices and manage the stock level of spare equipment
Develop/optimized, repair and return to user procedures on OS/hardware related issues
Keep IT manager inform about the state of the local infrastructure
Support the Platform Service team for local backup operation in line with corporate policies
Any additional responsibilities assigned by his supervisor as required
Orders and/or manages repair parts as required
Assists with any necessary wiring for networks and phone services as required
Qualification
Required
Bachelor's Degree or equivalent experience
2+ years of MS Windows desktop operating system deployment experience required
2+ years of LANDesk, SCCM (or other software distribution tools) experience required
2+ years of Mobile Device Management experience required
Windows desktop operating systems deployment and support experience required, Windows 10 experience is an advantage
Apple Mac deployment and support experience required
Solid Network Infrastructure Principles knowledge required
Solid Security Principles Knowledge required
GDPR Knowledge required
Preferred
ITIL v3 certification is desirable
ISO/IEC 9001 and 27001 Knowledge desirables
Experience in using ITSM systems like ServiceNow is a plus
Company
ComResource
ComResource is one of IBM's preferred Business Partners in the the IBM Sterling Solutions.
201-500 employees
H1B Sponsorship
ComResource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Monica Pennington
Director, Data Solutions / Chief Branding & Communications Officer
Company data provided by crunchbase