GT Independence · 2 hours ago
Director of State Operations
Southington, Connecticut, United States
Full-time
Onsite
Mid, Senior Level
$120K/yr - $120K/yr
5+ years expGT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care. The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.
Financial ServicesHome Health CareMedicalService Industry
Responsibilities
Maintains Operational Standards
Formulates, implements, and communicates operational policies and procedures
Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
Develops leadership and management skills within subordinates
Approves performance appraisals and wage increases
Develops metrics to measure operations performance
Participates in the development of new services for recently acquired contracts
Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
Monitors workloads of the group and re-assigns agencies and programs appropriately
Collaborates with directors and executives from other functional areas to optimize delivery of services
Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
Identifies opportunities to improve our processes
Builds and maintains relationships with Agencies
Promote adherence to and upholds the company’s mission and values
Other duties as assigned
Qualification
Required
Bachelor's Degree in business, human services or related field or equivalent work experience
At least 5 years of experience relevant to the work performed
Knowledgebase in supervision, business management and leadership
Excellent written and oral communication skills
Extensive experience in working on complex projects with Critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating and maintaining highly effective team
Competent in the use of Microsoft Office programs and the Internet
Benefits
Flexible time off
Competitive wages and benefits
The opportunity to grow professionally
Company
GT Independence
GT Independence is a Family-Owned Company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-11-18Private Equity
Leadership Team
John Carmichael
Chief Executive Officer
D. Pearl Barnett
Chief Operating Officer
Recent News
2025-11-20
2025-11-19
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