Centra Health · 15 hours ago
Customer Service Representative-FT/Lynchburg
Forest, VA
Full-time
Onsite
Entry Level
1+ years expCentra Health is a healthcare provider seeking a Customer Service Representative to manage patient inquiries regarding their financial responsibilities. The role involves answering calls, emails, and chats, as well as data entry of insurance and demographic information to support patient interactions and financial processes.
Health CareHospitalMedicalOncology
Responsibilities
Researches and responds to patient and customer calls, emails, and chats
Explains patient statements and financial responsibilities with clarity and detail
Collects patient financial responsibilities and posts them to the applicable revenue cycle system in a timely and accurate manner
Update and correct patient demographic and insurance information in the applicable revenue cycle system
Sends requests for research to revenue cycle specialist as needed for claim resubmission or correction
Escalate true patient complaints and requests for team lead, supervisor, or manager assistance
Work queue encounter resolution
Performs specials projects as needed
Performs other duties as assigned
Qualification
Required
High School Diploma
Minimum One (1) year of inbound or outbound calling experience in a call center, medical office/clinic, or institutional setting
Preferred
Ability to convey a positive and professional image vocally to patients, customers, and leadership
Maintain composure in high stress situations and represent Centra positively
Company
Centra Health
Centra Health renders cancer care, health care, surgeons and hospital services.
5001-10000 employees
H1B Sponsorship
Centra Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (5)
2022 (14)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Diane Ludwig Baker
Senior Vice President Chief Marketing & Communications Officer
Joan Deal
Interim SVP / Chief Nursing Officer
Recent News
2025-04-03
Company data provided by crunchbase