Operations Support | Level 2(USD) jobs in United States
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eTeam · 21 hours ago

Operations Support | Level 2(USD)

eTeam is seeking a temporary Operations Support professional to join their Wealth Management Private Banking Operations Account Services unit. The role involves providing operational processing support for banking products, focusing on debit card transaction dispute review, escalations, and data analysis.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Account Servicing Management, inclusive of: Card order return and hold file processing including address troubleshooting, Red flag processing, Account building/updating for reject items, Card deactivation, Debit card transaction research and Exception management
Case Management Workflow Fees & Journals, inclusive of: Effectively responding to field service requests and inquiries, processing queue items, and entering journals impacting client accounts
Data Analysis and Query Building, inclusive of: Compiling data for monthly management reporting, identifying debit card and transactional trends using data and data analysis, and monitoring month-over-month key metrics and performance indicators
Journal processing and Reconciliation management, inclusive of: Debit card dispute processes, Reviewing and processing of rejected items, Performing debit card settlement account reconciliation

Qualification

ExcelData AnalysisProblem ResolutionOrganizational SkillsCommunication SkillsVBASQLAlteryxPower BIUiPathAttention to DetailCreative ThinkingTime Management

Required

Strong working knowledge of Excel, including formulas, pivot tables, and large data manipulation
Professional oral and written communication skills
Proven proficiency in problem resolution and demonstration of initiative
Strong organizational / time management skills to succeed in a high-pressure / fast paced environment
Strong attention to details
Solution-oriented, creative thinker, and continuous learning mindset
Ability to think and act like an owner

Preferred

Competencies in VBA, SQL, Alteryx, Power BI, and/or UiPath

Company

eTeam is a staffing agency that also provides payrolling services.

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-12-04Acquired

Leadership Team

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Swetta Bhatt
CEO APAC & India
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Aanchal Thakur
Chief Customer Officer
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Company data provided by crunchbase