Medasource · 8 hours ago
Workforce Management Consultant
United States
Contract
Remote
Senior Level
7+ years expMedasource is working with a large healthcare system to find a Senior Workforce Management Consultant. This role promotes healthcare operational best practices and optimizes workforce management systems, providing coaching and assistance on staffing and scheduling best practices.
Health CareMedical
Hiring Manager
Callan Wichowsky
Responsibilities
Demonstrate client Mission, Vision, and Core Values in behavior, practices, and decisions
Serve as a reliable and trustworthy team member supporting achievement of the client Balanced Scorecard Metrics
Demonstrate an understanding of and commitment to the philosophy and objective of continuous improvement (including both internal team work and consultative work with colleagues across Trinity Health)
Demonstrate an action-oriented, self-motivated attitude in the relentless pursuit to solve problems, optimize processes, and coach others likewise
Develop recommendations for operational workflow and process improvement and implement solutions in collaboration with Ministry leadership
Demonstrate ability to be a positive, motivational change agent to facilitate effective adoption of new workforce management tools by clinical and non-clinical front-line managers. Maintain effective relationships with managers and executives
Serve as a both a conceptual subject matter expert on workforce management standards and technical subject matter expert on the UKG Dimensions systems and other workforce or financial systems
Educate, train, and consult with clinical and non-clinical front-line managers empowering them to:
A. Efficiently build effective department schedules using the full functionality of UKG Dimensions Advanced Scheduling capabilities
B. optimize staffing to workload demand by hour of day and day of week based on historical data and forecasted workload, including for large, complex 24/7 operations departments
C. create staffing grids/models, budgets, forecasts, and variance analyses
D. interpret key workforce management, financial, and UKG Dimensions reports
Develop comprehensive (both conceptual and technical content) training/education materials
Lead large group, small group, and individual training sessions. Lead and train other workforce management staff and other colleagues to train large group, small group, and individual training sessions (i.e. “train the trainer”)
Lead and support implementations of cost management initiatives
As assigned, manage operations, enhancements, and day-to-day functionality of the UKG Dimensions (formerly known as Kronos) suite of products, including, but not limited to: Workforce Advanced Scheduler, Healthcare Productivity Analytics, and Healthcare Extensions (real-time acuity-based inpatient clinical staffing tool; formerly known as Optilink), and UKG Data Hub and other business intelligence applications
Ensure integrity and timeliness of reporting from workforce and financial systems
Support and optimize performance of contract labor management systems
Ensure high quality customer service is delivered to Trinity Health Regional Health Ministry colleagues related to workforce management systems
Build and implement labor expense budgets, forecasts, and staffing models in collaboration with clinical, finance, and operations leadership
Build and implement staffing models for clinical and non-clinical departments based on Trinity Health standards
Prepare operational and financial analyses to determine the performance and profitability of business units
Develop, document, and train colleagues to comply with Trinity Health workforce management standards using industry best practice resources such as benchmarking databases and professional association guidance (including, but not limited to, standards that dictate where and how labor hours are tracked, payroll policies, time and attendance policies, etc.)
Support clinical and non-clinical department managers’ achievement of staffing standards set by Senior Leadership (such as worked hours per unit of service targets, total paid FTE targets, overtime percentages, contract labor utilization, nurse-to-patient staffing ratios, etc.)
Lead projects including developing and managing to a project plan. Ensure timely completion of deliverables. Participate in business workflow mapping, impact analyses and modeling. Prepare status reports or communication plans and keeps management and key stakeholders apprised. Resolve problems that arise and address risk factors to ensure project deliverable timelines are met
Research and compile detailed information from multiple sources; prepare materials which may include the development of new policies, processes, and opportunities; present effectively in person or via web conference
Other duties as assigned
Qualification
Required
Minimum of seven (7) years' work experience in related field
5 or more years' experience in 24/7 operations and the impact of staffing on patient care, including the ability to take patient acuity and workload into account in real-time required
Bachelor's degree in business, healthcare or related field and an equivalent combination of education and experience required
5-7 years of consulting or relevant leadership experience required
Able to collaborate effectively with clinical and other leaders on their responsibilities and requirements
Prepared to maintain and enhance standards for scheduling, staffing, timekeeping, quality indicators, regulatory requirements, cost, workload acuity, and workforce strategy
Skilled in effective management of the scheduling and staffing technology systems
Focused on optimizing the experience and empowerment of the colleague
Qualified to conduct workforce management skill gap assessments and focus groups to solicit feedback
Primed to provide remedial training and coaching to share best practices and facilitate educational activities
Strong leadership and team building abilities; Formal leadership experience preferred, but not required as leadership may be demonstrated in ways other than previous job titles
Ability to develop/maintain effective collaborative relationships and partnerships with leaders, stakeholders and decision makers
Experience in project plan development, workflow analysis, and managing complex process improvement/change management projects required
Strong attention to detail and organizational skills
Ability to support multiple concurrently running projects and adapt to changing deadlines, competing priorities and unexpected assignments
Ability to respect confidential and sensitive information; understanding and honoring lines of accountability and communication is essential
Able to work in a fast paced, high performing environment
Ability to learn and coach others on new systems
Excellent interpersonal and communication (written and oral) skills
Ability to develop appropriate methods to collect, analyze, and report data. Must possess analytical, quantitative, evaluative, and problem-solving skills
Must be comfortable operating in an ambiguous and matrix organizational structure. Ability to operate in a highly autonomous self-directed manner under frequently changing structures, requirements and priorities
Strong organizational and customer services skills. Ability to interface with technical, non-technical leaders and business owners
Ability to lead meetings, events and orientations. Some knowledge and experience managing or leading small projects or portions of medium size projects
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of client
Preferred
Healthcare experience preferred. Experience with staffing complex 24/7 operations healthcare services, such as inpatient nursing, emergency care, etc. highly desirable
Experience in using and optimizing workforce management applications in acute and ambulatory healthcare settings to ensure patient care delivery excellence highly desirable
Lean, six sigma or related experience or certification preferred
Strong proficiency with Microsoft Office 365 (Word, Excel, PowerPoint). Experience with business intelligence reporting tools or other business dashboards preferred
Company
Medasource
Medasource is a hospital & health care company specializing in population health management and clinical engineering services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Abimbola ojo
EPIC OPTIME/ ANESTHESIA Consultant at Ascension
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