Converge Medical Technology · 13 hours ago
Patient Assistance Specialist
Austin, TX
Full-time
Hybrid
Entry Level
$22/hr - $26/hr
1+ years expConverge Medical Technology is dedicated to providing game-changing technology and personalized patient services for chronic pain management. They are seeking a Patient Assistance Specialist to guide patients through insurance and financial assistance, ensuring they can access necessary care and support.
Health CareManufacturingMedicalMedical Device
Responsibilities
Verify commercial insurance benefits, determine coverage limits, and gather medical documentation for authorizations. Guide patients through deductibles, coinsurance, copays, and qualification for company hardship programs
Coordinate DME-related administrative tasks. Manage prior authorizations, appeals, billing statements, and insurance updates. Collect patient payments and collaborate with collections on statement billing, insurance payments, and deductible/copay inquiries
Handle high-volume inbound and outbound calls as a liaison between patients, insurance companies, and sales representatives. Respond to referrals and maintain accurate records of inquiries and follow-ups
Use Salesforce and internal systems to complete daily tasks in line with standard procedures. Provide timely, accurate coverage information to sales reps. Research and escalate urgent issues to the Director of Reimbursements as needed
Other Duties as Assigned
Qualification
Required
1+ year of customer service experience in insurance verification, DME, or patient assistance/hardship programs
1–2 years of prior authorization experience in a DME or clinical setting with commercial insurance plans
Strong attention to detail, computer proficiency, and ability to handle high call volumes
Exceptional verbal and written communication skills to explain insurance and financial options clearly
Adaptability in a fast-paced, patient-centered environment with a collaborative approach
Benefits
Medical, dental, and vision insurance
Short- & long-term disability
FSA/ HSA options
401k with matching
Company
Converge Medical Technology
Converge Medical Technology is a manufacturing company that provides medical smart devices for chronic and musculoskeletal disorders.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Marc Cortez
Co-Founder & Chief Executive Officer
Recent News
Company data provided by crunchbase