Delta Air Lines · 1 day ago
Sr. Product Manager, Value Servicing
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expDelta Air Lines is a leading airline focused on customer connection and care. They are seeking a Senior Product Manager to lead the strategy and execution of servicing capabilities, enhancing customer experiences and value delivery across various channels.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Own the end‑to‑end product strategy for servicing and value-delivery capabilities, defining long‑term vision, outcomes, and measurable success criteria
Lead the next generation of customer value experiences, ensuring customers clearly understand, receive, and redeem value seamlessly across their journey
Develop and manage a multi‑year roadmap that balances modernization of core servicing platforms with customer‑facing experience improvements
Partner with Engineering, CX, Operations, Marketing, and Commercial teams to deliver scalable, flexible, and reliable servicing solutions
Define and evolve value distribution and redemption mechanisms, optimizing for transparency, speed, and personalization
Drive requirements, prioritization, and tradeoff decisions, ensuring delivery remains aligned to business goals and platform constraints
Champion customer insights and data‑driven decisions to identify friction points, unlock new servicing opportunities, and continuously refine the experience
Ensure alignment across the enterprise by communicating strategy, progress, and impacts to senior leadership and key stakeholders
Promote operational excellence, ensuring solutions scale efficiently, reduce agent pain points, and support effective servicing workflows
Qualification
Required
Proven success in understanding and managing complex processes
Able to demonstrate intellectual curiosity and critical thinking
Experience translating a business vision into written technical requirements
Ability to communicate clearly to business leaders and technical developers
Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision
Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Bachelor's Degree with at least 5+ years of relevant work experience
Preferred Major in quantitative discipline such as Management Information Systems, Business Administration, Economics, Finance, or Engineering
Combination of at least 5+ years of relevant working experience in Revenue Management, Internal or External channels, Business Intelligence, and Data Analytics
Experience in at least one commercial or operations function such as Reservations, ACS, eCommerce, Revenue Management, Sales, or IT preferred
Experience working in an Agile environment as a Product Manager/Owner
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-24
Company data provided by crunchbase