TBG | The Bachrach Group · 3 hours ago
Customer Care Specialist
Altamonte Springs, FL
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expTBG | The Bachrach Group is seeking a Customer Care Specialist to act as a centralized contact for current and former residents regarding lease renewals and account balances. The role involves managing high-volume communications and ensuring effective resident interactions in accordance with company policies.
B2BCrowdfundingFinancial ServicesHuman ResourcesInsuranceStaffing Agency
Responsibilities
Serve as a primary contact for current and former residents regarding renewals, delinquency, and account balances
Manage high-volume inbound and outbound communications via phone, email, text, and resident portals
Provide accurate information on renewal terms, payment expectations, delinquency status, and next steps in line with company policies
Support renewal communications and prepare renewal offers, leases, and related documentation in the property management system
Conduct outreach on unpaid balances and account resolution options in compliance with Fair Housing and debt collection regulations
Educate residents on approved credit-support programs and reporting practices
Escalate complex issues as needed and document all interactions accurately in the system
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree preferred
3+ years of experience in resident services or property management support
Strong verbal and written communication skills
Familiarity with property management systems
Ability to manage a high volume of inbound and outbound communication efficiently
Preferred
associate or bachelor's degree
Company
TBG | The Bachrach Group
For over 50 years, TBG has stood as a leader in the staffing and recruiting industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Bachrach
Chief Operating Officer
Evan Price
District Director- Long Island
Recent News
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