Big Sandy Superstore · 1 day ago
Operations Manager
Zanesville, OH
Full-time
Onsite
Mid Level
$40K/yr - $40K/yr
3+ years expBig Sandy Superstore is one of America's Fastest Growing Home Furnishings Retailers, seeking an Operations Manager to enhance customer experience. The role involves overseeing daily operations, ensuring customer satisfaction, managing staff, and maintaining efficient processes in the retail environment.
E-CommerceElectronicsFurniture
Responsibilities
Contracts pulled and sent to the Accounting office on a daily basis
Drawer closed at the end of each shift, deposit balanced, deposits messages and totals emailed to store totals and deposits
Problem contracts resolved and training instituted to prevent recurrence
Night drops and bank deposits made daily
Filing up to date
CRM and voids entered correctly with appropriate information (sales order info)
DER report ran daily for deliveries scheduled 2 days out of verify COD balances
Accounts worked and maintained. Need to clean up all accounts older than 60 days
Maintain an hourly efficiency budget for the store hourly employees
Merchandise properly tagged and located when moved to floor. (invo tag)
Merchandise received on shuttle trucks checked in correctly and verified against transfer
Merchandise being sent back on shuttle on IST and picked correctly
Merchandise being picked up or delivered finalized before it leaves the store
Picking tickets properly signed, dated, initialed, and filed daily
Take ownership of customer service complaints are done
Schedule and supervise all hourly employees of the store and make sure time clock is punched properly and employees have taken a minimum 30 minute lunch break
Oversee inventories done and reconciled and assure recovery of missing items
Monitor office and warehouse supplies to assure items are requested before supply is depleted
Approve refund request and send to Accounting office
Balance Petty cash monthly and request replacement funds
All hiring packets for operations staff must be filled out completely and correctly and sent to the human resource department in a timely fashion
Make sure Operational checklist is signed off by management every evening at closing
These tasks as well as any other task needed to provide the best customer experience
Maintain minimum standards when it comes to accounts, inventory, and hourly efficiency
Make sure all time sheets are approved and submitted before the Wednesday cut off
Absolutely no bad contracts older than 30 days
Qualification
Required
High school diploma or equivalent combination of education and experience
Strong leadership skills
Ability to be a team player
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills
Basic numerical reasoning skills
Ability to complete paperwork in an accurate, neat and efficient manner
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customer service skills
Ability to sit, stand, bend, stoop, and reach regularly
Preferred
Previous clerical experience
Big Sandy or retail experience of 3-5 years
Benefits
401(k)
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Vision insurance
Wellness resources
Company
Big Sandy Superstore
Big Sandy Superstore provides furniture, electronic and appliances products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Hudson
CFO
Laura Timberlake
Chief Operating Officer
Recent News
Furniture Today
2025-07-14
2025-07-09
2025-07-08
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