Common Desk · 6 hours ago
Community Manager, Common Desk, Houston
Houston, TX
Full-time
Onsite
Mid, Senior Level
$62K/yr - $65K/yr
5+ years expCommon Desk, a WeWork company, specializes in creating workspace communities where everyone finds a profound sense of belonging. The Community Manager will oversee hospitality operations, manage teams, and ensure exceptional experiences for guests and members across multiple locations.
Coworking
Responsibilities
Oversee all hospitality operations across multiple locations
Elevate the experience for guests and members, striving for excellence
Manage 2-3 Community Teams, providing coaching, training, and support for staff
Handle P&L and budget management, identifying market-wide trends
Ensure that all Common Desk locations meet operational and member satisfaction standards
Offer support and leadership to Community Teams within the market
Collaborate with other Community Managers, VPs, and Support Team members to optimize strategies and tactics
Conduct tours of the location for potential members
Work closely with the Community Sales Manager to deliver timely, accurate, and quality proposals
Act as a leader and resource for Community Leads and Community Associates, providing mentorship and assistance
Collaborate with Community, Accounting, and Real Estate teams to communicate monthly performance metrics to key stakeholders
Foster employee satisfaction and development through weekly 1:1s with team members, tracking monthly trends
Be accountable for team and location performance, ensuring quarterly KPIs are met for all locations on your team
Plan and oversee employee events, such as team-building exercises, happy hours, and staff development
Prioritize, delegate, execute, and support day-to-day tasks to deliver a world-class guest experience and ensure team accountability
Address day-to-day issues to maintain a seamless experience for guests and members
Ensure timely billing completion through the Common Desk App in coordination with the Community and Accounting teams
Mindfully manage location performance, proactively addressing any areas of concern
Assist in maintaining positive relationships with Property Managers and landlords
Approach problem-solving with a customer-centric and member-focused mindset, consistently enhancing everyone's workday
Model adaptability, teachability, proactiveness, and sound judgment for the teams you lead
Qualification
Required
5+ years or equivalent experience in real estate, hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience with a strong operational focus and P&L accountability
2+ years of management experience of leading a team made up of individual contributors
Bachelor's Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees
Experience of being responsible for a Profit and Loss for multiple sites, as well as leading multiple business units. Direct P&L accountability and ability to understand and drive results through the management of financial levers
Must have strong verbal and written communication skills, project management, and business operations experience
Like challenges, and embraces change in a fast-paced environment
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Must be open to possible travel 20-30% of the time, depending on which area(s)/buildings you'll oversee
Benefits
20 days of PTO
Approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
Competitive healthcare benefits
401k plan
Life and AD&D insurance
Company
Common Desk
Common Desk exists to provide creative coworking spaces to a diverse community of freelancers, startups, and small companies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Vari
2022-01-25Acquired
2019-08-05Corporate Round
Leadership Team
Laura Blair
Director Of Strategic Partnerships
Recent News
The Real Deal
2025-10-28
2025-04-05
Houston Business Journal
2025-01-22
Company data provided by crunchbase