Chick-fil-A Supply · 18 hours ago
Customer Service Representative, CFA Supply Inventory & Demand Planning (Cold Storage)
Atlanta, GA, US
Full-time
Onsite
Mid Level
3+ years expChick-fil-A Supply is a distribution service provider focused on serving the unique needs of Chick-fil-A restaurants. The Customer Service Representative will manage key order to cash processes for Cold Storage operations, ensuring effective communication and on-time deliveries.
LogisticsSupply Chain ManagementTranslation ServiceWarehousing
Responsibilities
Serve as the primary point of contact for Distribution customers and embrace Chick-fil-A’s culture of care to provide best-in-class customer service, both internally and externally
Gather new customer requirements and execute required onboarding activities
Manage customer orders and ensure on-time, in-full order fulfillment through effective planning and communication with Distribution center teams
Identify and remedy issues with customer orders, inventory and inbound/outbound shipments
Collaborate with Transportation partners to ensure adherence to loading and shipping schedules and escalate service risks appropriately
Review and action Overage, Shortage & Damages exceptions
Support general Accounts Receivable inquiries and exceptions, as needed
Generate and report on KPIs related to distribution performance and customer experience
Iterate upon and enhance new processes and reporting to increase efficiencies within Cold Storage operations
Qualification
Required
2 years of experience in a customer experience/service role
Humility to learn a new business while applying relevant experience
Proven ability to build rapport and provide best-in-class customer support
Active listening and problem-solving in a fast-paced environment
Strong communication skills, both written and verbal
High degree of organization and attention to detail
Prior order management experience in Oracle, SAP or similar ERP system
Familiarity with inventory management and demand planning functions
Proficiency in Microsoft Office applications, including Excel and PowerPoint
General understanding of EDI order and invoice transactions
Bachelor's Degree in Business, Supply Chain, Engineering or other related field
Preferred
3+ years of experience in a customer experience/service role
Company
Chick-fil-A Supply
Chick-fil-A Supply specializes in warehouse, transportation, logistics, and distribution services for Chick-fil-A restaurants.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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