AvidXchange, Inc. · 11 hours ago
Supplier Retention Representative
Charlotte, North Carolina, United States
Full-time
Hybrid
Entry Level
1+ years expAvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers. The Supplier Retention Representative will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions while contributing to retention and revenue goals.
FinTechPaymentsSaaSTransaction Processing
Responsibilities
Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner
Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines
Engage in consultative sales practices to enhance retention and identify revenue opportunities
Identify emerging trends and insights based on supplier interactions and communicate them to the business
Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions
Partner with internal teams to support supplier-facing initiatives and identify process improvements
Manage low-dollar spend accounts ranging from $0 to $500,000
Qualification
Required
1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)
Strong verbal and written communication skills with the ability to explain complex concepts clearly
High attention to detail, organization, and accuracy
Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
Self-motivated and disciplined, able to manage tasks independently
Strong problem-solving abilities and creative thinking when resolving supplier issues
Proven ability to build and maintain strong supplier relationships
Analytical mindset with the ability to interpret data and trends
Adaptability to evolving processes and tools
Comfortable presenting solutions and ideas to suppliers or internal teams
Benefits
18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange**
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250***
Hybrid Workplace Flexibility
Free parking
Company
AvidXchange, Inc.
We are a leading provider of accounts payable automation software and payment solutions for mid-market businesses and their suppliers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.13BKey Investors
CorpaySixth StreetFifth Third Bank
2025-05-06Corporate Round
2025-05-06Acquired
2021-10-13IPO
Leadership Team
Michael Praeger
Co-Founder, Chairman, and Chief Executive Officer
Boyce Adams
Senior Vice President
Recent News
GlobalFinTechSeries
2025-12-30
2025-12-17
Crowdfund Insider
2025-11-10
Company data provided by crunchbase