Capital One · 14 hours ago
Manager, Product Management - Agent Integrations
Richmond, VA
Full-time
Onsite
Mid Level
$150K/yr - $171K/yr
3+ years expCapital One is a leading financial services company focused on delivering innovative customer experiences through technology. The role involves managing the Chat Servicing product team, driving initiatives for chat servicing, and collaborating with cross-functional partners to enhance customer experiences.
Financial Services
No H1B
Responsibilities
Collaborate closely with cross-functional partners to deeply understand customer, live chat agent, and business needs
Adopt a strong data driven mindset and test and learn approach to determine the most valuable intersection points across customer, live chat agent, and business needs
Co-develop a roadmap with partner teams for bridging near and medium term chat servicing experiences and the destination agentic future, for both agentic customer self-service and agentic enhancements to the chat agent experience
Exercise thoughtful routing patterns and test experimentation as customer needs fulfilled via chat and agentic servicing expand
Partner with tech counterparts to provide clear requirements for integration patterns for agentic chat servicing into chat platform and enable day-to-day delivery
Tackle ambiguity to discern and lead cross functional team through complex dependencies
Influence and partner across job families to advance the chat servicing platform to deliver superior message-based servicing experiences
Qualification
Required
At least 3 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred
Experience translating business strategy and analysis into consumer facing digital products
Benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase