The Computer Merchant, LTD (TCM) · 5 hours ago
Help Desk Technician
Wakefield, MA
Full-time
Onsite
Entry Level
$50/hr - $55/hr
2+ years expThe Computer Merchant, LTD (TCM) is seeking a Help Desk Technician to support all employees with using TSB Support/Track-It. The role involves resolving hardware and software issues, managing user accounts, and ensuring compliance with company security policies.
Consumer ElectronicsHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Maintains data and monitors security access
Responds to end user inquiries and/or troubleshoots (1 st level)
Responds immediately to information systems security incidents and provides post incident analysis
Resolves hardware and software problems
Creates and deletes user accounts
Edits file rights management
Conducts software and hardware installations and/or upgrades
Documents any system upgrades or system changes
Creates/edits policies and procedures
Maintains familiarity with installed software standards and procedures and provides technical guidance to other staff
Maintains inventory of all hardware and software
Implements new project plans and assists in deployment of solutions
Analyzes security requirements for systems/networks
Communicates and enforces the defining, implementing and maintaining company information security policies
Required to participate in trainings, and comply with all Bank policies and procedures, as well as Federal and State banking laws and regulations
Performs additional duties, as assigned
Qualification
Required
Maintains data and monitors security access
Responds to end user inquiries and/or troubleshoots (1 st level)
Responds immediately to information systems security incidents and provides post incident analysis
Resolves hardware and software problems
Creates and deletes user accounts
Edits file rights management
Conducts software and hardware installations and/or upgrades
Documents any system upgrades or system changes
Creates/edits policies and procedures
Maintains familiarity with installed software standards and procedures and provides technical guidance to other staff
Maintains inventory of all hardware and software
Implements new project plans and assists in deployment of solutions
Analyzes security requirements for systems/networks
Communicates and enforces the defining, implementing and maintaining company information security policies
Required to participate in trainings, and comply with all Bank policies and procedures, as well as Federal and State banking laws and regulations
Minimum of 2 years' experience in help desk setting
Proficient knowledge of information systems
Ability to multi-task
Ability to interpret and communicate information, ideas, and instructions clearly and accurately, both verbally and in writing
Ability to provide excellent, efficient customer service to end users
Ability to lift minimum 50 pounds
Must have a vehicle, valid driver's license and be able to drive between Bank locations
Preferred
Associates degree in computer science preferred
Benefits
Medical, dental and vision benefits
Dependent care flexible spending account
401(k) plan
Voluntary life/short term disability/whole life/term life/accident and critical illness coverage
Employee assistance program
Sick leave in accordance with regulation
Company
The Computer Merchant, LTD (TCM)
The Computer Merchant, LTD®, (TCM) is a Veteran-Owned, nationally recognized Information Technology & Software Engineering staffing and services firm.
501-1000 employees
H1B Sponsorship
The Computer Merchant, LTD (TCM) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
John Danieli
President & CEO
Recent News
2025-08-25
Company data provided by crunchbase