Tenvoorde Ford · 5 hours ago
Inside/Outside Sales - Fleet and Mobile Service Coordinator
Saint Cloud, MN, 56301, US
Full-time
Onsite
Entry Level
2+ years expTenvoorde Ford is a growing company that values its employees and fosters a positive, family-oriented culture. They are seeking an Inside/Outside Sales – Fleet and Mobile Service Coordinator to manage relationships with fleet service customers, promote services, and coordinate mobile service operations.
AutomotiveCustomer ServiceRetail
Responsibilities
Multifaceted job that has a large growth opportunity
Prospect, visit and schedule new and existing fleet service customers
Visit businesses in the St. Cloud area to promote our service department, grow our fleet and Mobile Service business
Work with scheduling software to coordinate and schedule Mobile Service Technicians
First line of assistance for customers and technicians performing Mobile Service
Answer all incoming service calls, schedule accordingly while promoting Mobile Service, Pickup and Delivery and fleet service
Work with BDC co-worker to fill our service schedule, you get a mentor!
Asking the right questions so customers get the correct services performed
Pays close attention to scheduling software and accurately schedules appointments
Prioritize Fleet, Mobile Service and Pickup and Delivery appointments
Work with parts department to confirm parts arrivals then schedule customers appointments
Outbound calls, texts, emails to confirm appointments
Outbound calls to our customer base to schedule recalls
Take incoming calls from customers with vehicles currently in for service
Answer basic questions about dealership or customer concerns
Other BDC related tasks assigned by management or BDC lead
Qualification
Required
Two years of customer service/sales experience
Enthusiastic outgoing personality
Must be self-motivated
Strong computer skills
Must be reliable and trustworthy
Must have a valid drivers license with clean driving record
Must have reliable transportation
High level of detail, organization and accuracy
Ability to identify, learn & work within specific service processes
Effective listening & communication skills when speaking with coworkers or guests
Exceptional ability to learn and grow
Amazing work ethic
Ability to learn from veteran staff
Outstanding ability to work with a team and take direction
Ability and willingness to adopt modern technology
Strong written and verbal communication skills
Proficiency in use of basic computer and phone systems
Ability to sit at a desk for long periods of time
Organized and friendly personality
Willing to submit to a pre-employment background check
Preferred
4-year degree preferred, not required
Benefits
Paid Time Off
Health Insurance, single and family coverage
Health Savings Account option
Dental Insurance
Life Insurance
401k retirement plan
Employee Vehicle Discounts
Employee Parts/Service Pricing Discounts
Referral Bonus Program
Company
Tenvoorde Ford
Tenvoorde Ford is an automotive dealership that sells cars and accessories.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase