Whatnot · 21 hours ago
People Ops & Systems Lead
Seattle, WA
Full-time
Hybrid
Director/Executive
$210K/yr - $280K/yr
10+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce through community and entertainment. The People Ops & Systems Lead will build and lead the global people operations infrastructure as the company scales, focusing on onboarding, employee lifecycle management, and systems strategy.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Own end-to-end employee lifecycle operations globally, including onboarding, changes (transfers, promotions, leaves), offboarding, documentation management, background checks, I-9/work authorization, and compliance administration
Build and scale the People Help Desk as the front door for all employee questions and requests — ensuring fast response times, proactive issue resolution, knowledge base development, and continuous improvement of self-service capabilities
Lead People systems strategy and implementation, including Workday, Complete, equity platforms, and integration across Finance, IT, and productivity tools
Partner with People Business Partners and Total Rewards to deliver People analytics and insights — quarterly business reviews, attrition analysis, organizational design modeling, headcount planning, and ad hoc strategic analysis
Design and implement scalable people operations processes — documentation, workflows, approval chains, compliance checkpoints — that maintain quality and employee experience while enabling rapid growth and international expansion
Manage global compliance and reporting in partnership with Legal
Build and lead the shared services model for the People team defining scope, staffing, SLAs, and ways of working that allow People Business Partners and Centers of Excellence to focus on strategic work rather than transactional execution
Drive people systems optimization across vendor management, change management for system implementations, integration planning, security and access management, and continuous enhancement of system capabilities
Build, hire, and develop a high-performing People Operations team setting vision, developing talent, and fostering operational excellence
Lead special projects including international expansion (new country setup, entity formation, systems configuration), and transformation initiatives (shared services launch, new HRIS implementations)
Qualification
Required
10+ years of progressive Total Rewards experience at high-growth tech companies, including significant time building compensation and benefits programs through hypergrowth and ideally pre-IPO phases
Deep expertise in compensation philosophy, strategy, and methodology — including job architecture, market pricing, equity compensation, pay-for-performance design, and statistical rigor in benchmarking and analysis
Proven track record building and scaling Total Rewards functions from early stage through maturity, including establishing frameworks, systems, processes, and teams that operate with excellence at scale
Strong experience with international Total Rewards — compensation localization, global benefits design, mobility programs, and navigating complex regulatory environments across multiple countries
Exceptional executive presence and stakeholder management — comfortable presenting to Board Compensation Committee, advising C-suite on sensitive compensation matters, and influencing without authority across all levels
Strategic and analytical depth with strong financial acumen — able to build business cases, manage P&L accountability, model scenarios, and translate data into actionable insights and recommendations
Experience leading and developing high-performing teams, including hiring, coaching, and building compensation and benefits professionals who operate as trusted business partners
Systems and operational rigor — hands-on experience implementing and optimizing HRIS, compensation management platforms, and analytics infrastructure to enable scalability
Excellent judgment navigating complexity, ambiguity, and tradeoffs — balancing competitiveness with cost discipline, speed with rigor, consistency with flexibility, and employee experience with business needs
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
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Company data provided by crunchbase