Gainwell Technologies · 10 hours ago
Customer Support Supervisor - Remote US
United States
Full-time
Remote
Mid, Senior Level
$48K/yr - $69K/yr
3+ years expGainwell Technologies LLC is focused on solving complex healthcare challenges through innovative solutions. The Help Desk Supervisor is responsible for overseeing a team that provides critical support in a healthcare call center, ensuring service levels and quality standards are met while driving continuous improvement.
Health CareInformation Technology
Responsibilities
Supervise day-to-day operations of the Help Desk team, ensuring service levels and quality standards are consistently achieved
Provide coaching, mentoring, and performance feedback to representatives, fostering professional development and engagement
Manage escalated calls or complex issues, resolving them promptly while supporting frontline staff
Monitor call center metrics (attendance, adherence, handle times, quality scores) and report results to leadership
Collaborate with training, quality, and operations teams to improve processes and enhance customer and employee experience
Qualification
Required
3–5 years of experience in a call center environment, with at least 1–2 years in a supervisory or leadership role
Strong knowledge of healthcare, Medicaid, or insurance processes preferred
Excellent communication and coaching skills, with the ability to motivate and guide a diverse team
Proficiency in Microsoft Office and call center systems (e.g., CRM, telephony platforms)
Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
Benefits
Medical
Dental
Vision
401(k) with company match
Paid time off
Floating holidays
Employee wellness programs
Educational assistance
Flexible vacation policy
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase