Swoogo · 9 hours ago
Senior Account Manager, Commercial
United States
Full-time
Remote
Mid, Senior Level
3+ years expSwoogo is a company that values customer success and relationship-building in SaaS sales. As a Senior Account Manager, Commercial, you will oversee the customer lifecycle, ensuring client satisfaction and retention while achieving sales targets.
Enterprise SoftwareEventsMobileSoftware
Responsibilities
Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts
Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value
Identify and successfully close renewals and expansion opportunities within your accounts
Achieve or exceed monthly and quarterly targets
Establish productive, professional relationships with key players in your assigned customer accounts
Drive engagement, high participation, and increase feature adoption across accounts
Leverage your knowledge of Swoogo to advise on best practices around product usage with end users
Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product
Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions
Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more
Represent the voice of the customer to provide actionable customer feedback to our product team
Proactively assess, clarify, and validate customer needs on an ongoing basis
Qualification
Required
Minimum of 3-5+ years of Account Management and/or Customer Success Management experience working in SaaS directly with customers
Proven ability to oversee complex customer relationships, resolve escalations efficiently, and maintain high levels of engagement
A successful history of owning and growing accounts/book of business
Ability to help contribute to Swoogo's Retention and Expansion strategy
Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals
Proven ability to develop and manage pipeline and forecasting
Skilled at negotiating business terms and contracts with large accounts
A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills
Ability to develop trusted relationships with customers and internal teams
Ability to independently organize, prioritize, and take action
Experience with CRMs, preferably Salesforce and other tools
Experience with a Customer Health Tool, preferably Gainsight
Preferred
We are open to unique individuals with non-traditional backgrounds, and strong experience
Experience in the event technology or martech space
Previous experience with an annual subscription sales model
Knowledge of Integrations and APIs
Exposure to working with Mobile Apps
Company
Swoogo
Swoogo is a fast-growing event management software company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20.45MKey Investors
CIBC Innovation BankingBain Capital
2024-02-06Series Unknown
2022-02-08Series B· $20M
2018-05-11Debt Financing· $0.45M
Leadership Team
Michael Sabani
Director of Customer Success
Recent News
2025-10-06
2024-04-06
2024-03-09
Company data provided by crunchbase