Global Relay · 11 hours ago
Desktop Support Specialist - L3
New York, New York, United States
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expGlobal Relay is a leader in enterprise information archiving, offering innovative solutions in cloud archiving and analytics. The Desktop Support Specialist – L3 provides advanced technical support for desktop workstations and applications, functioning as a Subject Matter Expert to resolve complex issues and ensure efficient IT operations.
EdiscoveryEnterprise Software
Responsibilities
Timely and high-quality delivery of corporate services and assets such as the provisioning and setup of End-User devices (desktop, laptop, mobile device, workstation, and workspace), Microsoft Office, Microsoft Exchange, Microsoft Active Directory and overall management of corporate assets
Assist with the installation, configuration and ongoing usability of End-User devices, peripheral equipment and software for both local and remote users
Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, desktop applications, hardware, and peripherals including but not limited to Windows 10, Microsoft Office Suite, Anti-Virus, Adobe suite products, AirWatch UEM MDM, iOS, Ubuntu, VirtualBox, Corporate Mobile Devices
Troubleshooting basic network issues for user’s workstation
Deployment and manage user’s workstations using SCCM/MDT, Landscape and Airwatch
Creating and administrating packages for mass deployment using SCCM, Landscape
Monitoring and creating workstation and user based group policies in Group Policy Objects (GPO)
Performing regular audio video equipment checks for the conference room machines
Assist in maintaining internal systems like VOIP telephone systems and telephone peripherals
Tickets and ticketing system including: creation, administration, action, and closure of assigned work ticket requests
Evolution and support of the desktop deployment automation tool suite
Active Directory support as needed in support of resolution of end-user desktop or operating system related issues
Developing and enhancing internal procedures and ensuring that all documentation, run books, knowledge base articles, project plans, business cases, and Method of Procedures (MOPs) are up to date
Contribute to team strategy discussions
Qualification
Required
A post-secondary degree or diploma in Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience
5+ years' experience building, troubleshooting, and repairing desktops and laptops in an enterprise environment
Advanced knowledge of, and experience with: Microsoft Windows, Apple, and Linux (Ubuntu/Landscape) hardware and operating systems
Hands on experience with SCCM/MDT for Windows, Landscape for Ubuntu, MDM for mobile devices
Advanced knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment
Advanced knowledge and working experience with end-user applications including: Antivirus, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project
Demonstrated experience with scripting (PowerShell) and desktop automation (SCCM/MDT)
Comprehensive understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers and other wireless devices
Demonstrated ability to work collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment
Ability to train and mentor other team members
Ability to prioritize assigned workload and respond quickly to critical issues
Comfortable working under pressure in a fast-paced setting
Excellent interpersonal and communication skills in both verbal and written English
Highly resourceful with good problem-solving abilities
Enthusiastic and with a commitment to learning, and passing along their knowledge
Benefits
Comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance
Annual allotted vacation days, which increase based on tenure
Paid sick days
Maternity/parental leave enhanced program
Commuter benefits
Corporate bonuses
401(k)-retirement plan with company contribution matching
Subsidized meal program, courtesy of our in-house culinary team
Company
Global Relay
Global Relay offers compliance messaging and message management, including archiving, audit and e-discovery for the financial sector.
1001-5000 employees
H1B Sponsorship
Global Relay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Warren Roy
CEO & Founder
Alex Viall
Chief Strategy Officer (CSO)
Recent News
2025-11-12
2025-10-27
Company data provided by crunchbase