State of Missouri · 10 hours ago
Inquiry Coordinator (DD Incident Management Specialist)
Chesterfield, MO
Full-time
Hybrid
Mid, Senior Level
3+ years expThe State of Missouri is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. The Inquiry Coordinator conducts inquiries to substantiate allegations of abuse, neglect, and human rights violations against individuals served by the Department of Mental Health.
AgricultureGovernmentInformation Technology
Responsibilities
Demonstrates the ability to gather and analyze information surrounding reported events or complaints where there is an allegation or suspicion of abuse, neglect, misuse of funds or property, or when more information is needed to determine whether an investigation request will be submitted to Central Office Investigation Unit
Demonstrates ability to conduct inquiry interviews, summarize, and communicate findings in a written format
Demonstrates knowledge of the Event Management Tracking system
Demonstrates knowledge of CSRs, DOR’s, Division Directives and guidelines set forth by the Department of Mental Health and Division of Developmental Disabilities regarding inquiries and abuse and neglect processes
Has working knowledge of and contacts with provider, Regional Office, and other agencies and offices
Maintain current and accurate documentation of inquiries
Ensure current and accurate EMT data entry for events which require inquiry
Enters inquiry findings and outcomes into the EMT system
Monitor events where there is an inquiry decision to ensure closure or reason for extension is recorded, using reports available
Determines whether 'reasonable cause' for abuse/neglect/misuse of funds exists through the inquiry process
Summarizes inquiry findings for the purpose of requesting an investigation when needed
Communicate information clearly and effectively through verbal discussions and written documents
Ensures that the EMT data entry form is complete and that data is correctly entered within 24 hours or by the next working day of DMH notification for those events requiring an inquiry
Ensures an inquiry decision date and close date has been entered into the EMT database system for those events requiring an inquiry
Ensures proper notifications have been completed within required timeframes and in writing where required, and that notifications are entered into the EMT database system
Completes inquiries within 10 working days, unless for good cause shown additional time is needed
Qualification
Required
Six years of experience or Bachelor's degree and three or more years' experience or an Associates' degree with four to eight years of experience preferred
Comprehensive knowledge of principles and techniques related to support or assessment services
Comprehensive knowledge of various developmental disabilities, corresponding providers, and available services
Comprehensive knowledge of statutes, administrative rules, and regulations relating to program operation
Comprehensive knowledge of behavioral sciences and allied disciplines involved in the evaluation, care, and support of persons with developmental disabilities
Effective communication skills, including the use of tact and diplomacy in verbal and written interactions
Ability to gather and analyze information surrounding reported events or complaints
Ability to conduct inquiry interviews, summarize, and communicate findings in a written format
Knowledge of the Event Management Tracking system
Knowledge of CSRs, DOR's, Division Directives and guidelines set forth by the Department of Mental Health and Division of Developmental Disabilities regarding inquiries and abuse and neglect processes
Working knowledge of and contacts with provider, Regional Office, and other agencies and offices
Maintain current and accurate documentation of inquiries
Ensure current and accurate EMT data entry for events which require inquiry
Enter inquiry findings and outcomes into the EMT system
Monitor events where there is an inquiry decision to ensure closure or reason for extension is recorded
Determine whether 'reasonable cause' for abuse/neglect/misuse of funds exists through the inquiry process
Summarize inquiry findings for the purpose of requesting an investigation when needed
Communicate information clearly and effectively through verbal discussions and written documents
Ensure that the EMT data entry form is complete and that data is correctly entered within 24 hours or by the next working day of DMH notification for those events requiring an inquiry
Ensure an inquiry decision date and close date has been entered into the EMT database system for those events requiring an inquiry
Ensure proper notifications have been completed within required timeframes and in writing where required
Complete inquiries within 10 working days, unless for good cause shown additional time is needed
Preferred
Experience in gathering and analyzing information related to abuse, neglect, misuse of funds or property
Experience conducting interviews as part of investigations, including law enforcement investigations, summarizing findings, and communicating results
Strong Investigation skills, including those related to law enforcement, are highly desirable
Interviewing experience is preferred
Ability to read, decipher, and articulate statutes, regulations, and legal guidelines clearly and effectively
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
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