Findhelp · 2 hours ago
Staff Technical Support Account Manager
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$106K/yr - $132K/yr
5+ years expFindhelp is a Public Benefit Corporation focused on connecting people to social care resources. The Staff Technical Support Account Manager plays a pivotal role in driving customer success through technical solutions and exceptional support, while managing technical implementations and serving as a liaison across teams.
ComputerInternetSoftware
Responsibilities
Develop and maintain strong customer and partner relationships through communication, relationship building, and technical mastery
Guide successful technical implementations through scoping, planning, and execution of platform capabilities in alignment with customers’ business goals and drivers
Drive system adoption by acting as a project manager, problem solver, and partner champion to implement technical solutions with partners
Position customers for long term success through ongoing partnership and technical account management; deeply understand workflows, document, advocate, and solution to meet and exceed evolving customer needs
Serve as an expert in areas such as integrations, eligibility, or other technical areas of the product, providing responsive issue investigation and resolution
Diagnose technical issues and identify solutions to ensure successful implementations and ongoing platform success
Standardize best practices for workflows that solve technical or otherwise complex challenges for customers and partners; advocate externally and internally for implementation of these practices
Serve as an internal and external stakeholder for new and impactful technical projects that enable easy access to social care for those who need it
Guide vendor partners to scope, develop, and implement new integrations or other technically complex product features
Identify ways to improve the software and integration offerings, and work with Product and Engineering to prioritize, develop, and implement enhancements
Qualification
Required
5+ years experience in account management, technical customer support, customer success, or partnerships
You're experienced working with teams of all levels, from analysts and application owners through executive leadership
You're an expert at tailoring your communication (whether presentation, verbal, or written) to your audience
You move fluidly between both the technical world, working alongside Engineers, and also the business world
You have experience leading escalated customer or partner situations and directing towards a positive outcome for all parties involved
You're technically adept, troubleshooting problems to determine the root issue and identify resolutions
You can learn new technologies quickly, using your time efficiently
You can write and run basic or moderately complex SQL queries for data exploration
You have demonstrated experience working with code, databases, integrations (APIs, Webhooks, etc.), SQL, JIRA, Python, Javascript, and/or Google Cloud
You're not afraid to jump into a problem and tackle it head on, and you're always willing to help others
This position requires strong analytical, communication, planning, and project management skills
You're not afraid of researching stuff you don't know about
You're a leader and proactive self-starter and take ownership over your accounts and projects to drive them to resolution
You can manage a broad scope of work expertly
Benefits
401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Employee only paid Health, Dental, and Vision insurance
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program
Culture Committee
Leadership Development Training
Paid Volunteering Time
Company
Findhelp
findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems.
201-500 employees
H1B Sponsorship
Findhelp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Mukta Nandwani
Chief Technology Officer
Jaffer Traish
Chief Operating Officer
Recent News
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