Customer Success Team Lead jobs in United States
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UberEther · 3 hours ago

Customer Success Team Lead

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$175K/yr - $190K/yr
date5+ years exp

UberEther is a leader in the Identity and Access Management (IAM), Compliance and #ZeroTrust space, seeking a Manager, Customer Success to enhance the customer experience for their compliance acceleration platform. This role involves leading a team and ensuring customers achieve compliance objectives while driving retention and expansion.

ConsultingCyber SecurityGovernmentIdentity ManagementInformation TechnologyNational SecuritySoftware
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Build, mentor, and manage a team of technical account managers, project managers and ISSOs as the practice scales
Establish playbooks, processes, and best practices for compliance-focused customer engagement
Monitor customer health metrics, proactively identifying and addressing risks before they impact retention
Collaborate with sales on handoff processes and expansion opportunities
Drive product adoption and identify expansion opportunities within existing accounts
Lead quarterly business reviews and executive briefings with customer stakeholders
Partner with product and engineering to advocate for customer needs and inform roadmap priorities
Maintain deep knowledge of federal compliance frameworks including FedRAMP, CMMC 2.0, NIST 800-53, and DoW security requirements
Translate complex compliance requirements into actionable guidance for customers
Stay current on regulatory changes and communicate implications to customers and internal teams

Qualification

Customer success managementCompliance frameworks knowledgeTeam leadershipSaaS experienceHealth scoring methodologiesTechnical account managementCustomer relationship managementRegulatory knowledgeCISSP certificationCISM certificationPMP certificationCommunication skillsProject management

Required

5+ years in customer success, account management, or consulting leadership roles, with at least 2 years with a SaaS vendor
Track record of managing enterprise customer relationships and driving measurable outcomes
Experience building or scaling customer success processes and teams
Strong communication skills with ability to engage technical and executive audiences
U.S. citizenship required; ability to obtain security clearance preferred

Preferred

Direct experience supporting customers through FedRAMP authorization or CMMC certification
Experience with customer success platforms and health scoring methodologies
Relevant certifications such as CISSP, CISM, or PMP

Benefits

100% employer covered health care premiums
6% 401k match
Education and professional development budget
25 PTO days per year, which increases with tenure
Annual technology budget

Company

UberEther

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UberEther is a leading force in the Identity and Access Management (IAM) and cybersecurity industries.
dateFounded in 2011
location
Dulles, Virginia, USA
people-size11-50 employees
web-link
http://uberether.com/

Funding

Current Stage
Early Stage

Leadership Team

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Matt Topper
President and Solutions Catalyst
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Recent News

Business Wire
Jamf Partners With UberEther to Accelerate FedRAMP High and DoD IL5 Authorization
2025-12-02
MarketScreener
Jamf Partners with UberEther to Accelerate FedRAMP High and DoD IL5 Authorization
2025-12-02
thefly.com
Jamf, UberEther partner to accelerate high-level federal security authorization
2025-12-02
Company data provided by crunchbase