Johnson County Wastewater · 6 hours ago
Customer Service Representative (Customer Service I)
US-KS-Lenexa
Full-time
Onsite
Entry Level
$21.01/hr - $28.43/hr
1+ years expJohnson County Wastewater is committed to serving a diverse and expanding community. They are seeking a Customer Service Representative to provide excellent public service by assisting customers with inquiries, maintaining files, and resolving complaints.
Utilities
Responsibilities
Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries
Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions
Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff
Resolves a variety of basic customer complaints and problems
Qualification
Required
High school diploma or equivalent is required
May require KS/MO driver's license, depending on department or agency
Johnson County Government requires reference/background screening for all positions
Preferred
One year of customer service and/or front desk reception experience are preferred
Benefits
Full benefits
Retirement plans
Wellness incentives
Great organizational culture
Company
Johnson County Wastewater
Johnson County Wastewater (JCW) is responsible for the safe collection, transportation and treatment of wastewater generated by our community.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase