The UPS Store · 17 hours ago
Customer Service Representative - UPS Hellrtown
Hellertown, PA
Full-time
Onsite
Entry Level
$13/hr - $15/hr
2+ years expThe UPS Store is committed to delivering world-class customer service and is seeking a Customer Service Representative. The role involves processing packages, advising customers on products and services, and operating various office equipment while ensuring a positive customer experience.
Printing
Responsibilities
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean and safe working environment
Maintains strong attention to detail when proofing all materials
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
May open and/or close the store and perform end-of-day accounting, etc
Operates and maintains print and finishing equipment
Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
Provides prompt, efficient shipping expertise
Takes ownership of any shipping problems and offers viable solutions
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Calls customers to arrange pickup of products
Checks in inventory
Qualification
Required
High school diploma or GED required
Retail/customer service experience
Good communication and people skills
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Willing and able to work 25 to 30 hours per week for a 6-day work week
Excellent written and verbal communication skills
One year of customer service experience required (more preferred)
Able to cross sell and up sell products and services
Detail oriented, organized, and able to multi-task
Outstanding phone skills
Retail Associates & Cashiers: 2 years (Required)
Preferred
High school or equivalent (Preferred)
Benefits
Casual and creative work environment
Performance Bonus
Flexible schedule
Company
The UPS Store
With more than 5,500 locally owned locations across North America, The UPS Store is the nation’s largest retail network of shipping, postal, printing and business service centers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
G
Gerald Aul
Founder
P
Pat Senn
Founder
Recent News
2026-01-03
San Bernardino Sun
2024-12-25
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