Aria Care Partners · 8 hours ago
Customer Support Specialist
Overland Park,KS,US
Full-time
Hybrid
Entry Level
2+ years expAria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to long-term care facilities. The Customer Support Specialist role focuses on ensuring facilities have an exceptional clinical support experience by managing communications and coordinating clinical visits.
Health CareHospitalWellness
Responsibilities
Provide exceptional customer service to nursing facilities through managing routine on-site care, denture/glasses/hearing aid coordination and extra visits as necessary
Respond to facility emails and phone calls within 1 business day
Work with facility when triage form is submitted to ensure follow-through
Work with facilities to coordinate outside referrals when indicated
Send facilities patient lists 2 weeks and 2 days prior to scheduled clinical visits
Confirm visits with facilities
Collect forms from facilities to ensure as many residents are receiving services as possible, utilizing FFS when available
Collaborate with Clinical Care Coordinator to ensure that requested patients are seen in timely manner
Review and update weekly reports
Monitor dashboard daily
Perform other duties as necessary
Qualification
Required
Associate or Bachelor's degree preferred; or equivalent work experience
2-3 years' experience preferred
Customer service experience preferred
Customer Service - the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
Problem solving - the individual identifies and resolves problems in a timely manner
Planning/organizing - the individual prioritizes and plans work activities and uses time efficiently
Quality control/Attention to detail - the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance
Adaptability - the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events
Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
Computer skills - considerable knowledge of computer systems/programs including Excel. Ability to quickly learn, adapt, and navigate new or complex software systems. Ability to work in and utilize multiple systems concurrently
Able to work in collaborative team environment
Preferred
Associate or Bachelor's degree preferred; or equivalent work experience
2-3 years' experience preferred
Customer service experience preferred
Benefits
PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.
Company
Aria Care Partners
Aria Care Partners provides on-site ancillary medical services for skilled nursing facilities.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-08-17Acquired
Leadership Team
John Griscavage
Chief Executive Officer, Board Member
Terra McClelland
Vice President of Government Relations
Recent News
2026-01-22
2025-08-26
2025-05-28
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