University of New Hampshire · 3 hours ago
Information Technologist III
Durham, NH
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $108K/yr
2+ years expThe University of New Hampshire is a research institution providing high-quality educational programs. They are seeking an Information Technologist III responsible for designing, implementing, and maintaining endpoint management solutions while ensuring security and reliability in collaboration with various IT professionals.
Career PlanningEducation
Responsibilities
Managing and maintaining the Microsoft Intune environment for the University System of New Hampshire
Provide both onsite and remote support to community members
This involves troubleshooting software and hardware issues, ensuring smooth operations for end-users
Create and manage compliance policies to ensure devices adhere to security standards
Manage software deployment, updates, inventory, and security settings
Create and deploy configuration profiles
Maintain and design endpoint environments, including desktops, laptops, and virtual machines
Assist with projects that are assigned to the team
Managing and maintaining the Mac OS and JAMF environment for the University System of New Hampshire
Provide both onsite and remote support to community members
This involves troubleshooting software and hardware issues, ensuring smooth operations for end-users
Install, configure and maintain operating systems, servers, networks, and software applications
Monitoring system performance and promptly addressing any issues will be crucial
Participate in projects such as system upgrades and security rollouts
Testing and qualifying new hardware and software for the organization will also fall under your purview
Safeguard the organization’s endpoints from security threats
Design, implement, and manage endpoint security solutions
Monitor network and endpoint security systems to detect and respond to security incidents promptly
Conduct routine security assessments to identify potential weaknesses in the endpoint environment
Actively participate in cybersecurity projects, contributing to the development and maintenance of the organization’s overall security strategy
Create and manage standardized system images for deployment across an organization. Customize images with necessary software, configurations, and security settings
Coordinate with IT teams to ensure consistent deployment of images
Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization
Evaluate and verify the functionality of various new technology's and platforms in a lab environment
Identify and diagnose hardware defects or malfunctions
Work closely with cross-functional teams, including design, manufacturing, and quality assurance
Ensure compliance with industry standards and safety regulations
Create and maintain proper documentation for existing systems, programs, program changes, and new programs as needed
Maintain SOP’s for current processes
Coordinate with Enterprise Help Desk Team to make sure documentation meets needs
Monitor and manage ticket queue
Other duties as assigned
Qualification
Required
Bachelor's degree and two years of experience in related field, Associate's and three years, or combination of education and experience equal to five years
Strong understanding of Windows, Apple, Microsoft 365 patching and updating processes
Project management skills with the ability to prioritize tasks effectively
Strong problem-solving skills and attention to detail
Knowledge of industry standards and regulations related to endpoint security
Familiarity with automation tools and processes
Customer centric attitude possessing strong communication skills with the ability to articulate technical concepts to non-technical stakeholders
Maintain an elevated level of knowledge and expertise in core enterprise environments: JAMF, Windows/Apple Updates, Intune, Microsoft 365, CrowdStrike and AppsAnywhere
Maintain standardized system configurations across operating environments
Ensure all security and driver updates are evaluated and consistently applied to all endpoints
Assist with management and deployment of endpoint software and policies
Manage endpoint security incidents and provide timely resolution
Collaborate with cross-functional teams to ensure successful project delivery
Create and maintain technical documentation for both internal and external audiences
Ensure compliance with industry standards and regulations
Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization
Evaluate new products/services in a lab environment and provide effective solutions to meet client needs
Assist in managing and resolving tickets in tier 2 support queues. Including customer facing on site support
Maintain the University's software portfolio utilizing Microsoft Company Portal and AppsAnywhere
Install, configure, monitor, and maintain university approved applications
Preferred
Higher Education background
Customer facing support experience
Microsoft Technology Certifications
JAMF Certification
Company
University of New Hampshire
University of New Hampshire is a school that offers undergraduate, graduate, and doctoral programs across a range of academic disciplines.
1001-5000 employees
H1B Sponsorship
University of New Hampshire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (34)
2023 (21)
2022 (26)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$2.76MKey Investors
Centers for Disease Control and PreventionUS Department of Commerce, Economic Development Administation
2022-11-30Grant· $1.8M
2020-09-16Grant· $0.6M
2018-05-27Grant· $0.36M
Leadership Team
Adrianna Lamparelli
Program Manager for Campus Partnerships
Andrew Stockman
Chief Information Security Officer
Recent News
2026-01-24
2025-06-02
Providence Business News
2025-06-01
Company data provided by crunchbase