Poolie · 17 hours ago
Lead Tech
Dallas,TX,US
Full-time
Onsite
Mid, Senior Level
1+ years expPoolie is seeking a Lead Tech to oversee operational aspects and lead a team of technicians. The role focuses on ensuring high-quality service delivery and customer satisfaction through effective team management and quality control processes.
Building MaintenanceHome RenovationService Industry
Responsibilities
First Line of Defense for PTO Coverage: Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards
First Cleaning for New Customers: Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience
Green to Clean Turnarounds: Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition
Daily Quality Control (QC): Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement. Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality
First Line of Defense for Onsite Customer Issues: Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction
Small Part Replacement and Repair: Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren’t demanding the repair department or repair tech
Provides Weekly Chemistry/Protocol Training in Department Meeting: Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence
Provides Backup for Supervisor on Slack for Chemistry Questions: Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians
Qualification
Required
At least 1 year experience as a Service Technician
Ability to pivot workload requirements on a daily basis
Thrive in an ever changing environment
Ability to multitask and prioritize effectively in a fast-paced environment
Technical expertise in pool cleaning and maintenance procedures
Attention to detail and a commitment to maintaining high-quality standards
Excellent communication and interpersonal skills to address customer issues and collaborate with team members
Problem-solving and decision-making abilities to address urgent situations
Familiarity with quality control processes and procedures
Company
Poolie
Poolie is a maintenance company servicing both residential and commercial pools.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-10-04Acquired
Company data provided by crunchbase