Kennebunk Savings · 5 hours ago
IT Operations Manager
Kennebunk, ME
Full-time
Onsite
Senior Level
$89K/yr - $115K/yr
7+ years expKennebunk Savings is committed to helping one another and operates with core values of trust, integrity, proactive engagement, and empathy. The IT Operations Manager oversees daily IT support services, ensuring operational continuity and exceptional service delivery while managing the IT Help Desk team and coordinating incident responses.
Financial Services
Responsibilities
Help Desk and End User Support
Lead and manage the IT Help Desk team to ensure timely and effective resolution of technical issues
Develop and enforce service-level agreements (SLAs) and customer service standards
Implement best practices for ticketing systems, escalation protocols, and user training
Reporting and IT Management of ITSM
Monitor performance and availability of production systems including core banking platforms, CRM, and compliance tools
Work with Information Systems Manager and CTO Coordinate incident response and root cause analysis for system outages or performance degradation
Maintain documentation of system configurations, support procedures, and recovery plans as needed
Oversee deployment and maintenance (desktops, laptops, mobile devices)
Management of Printing Solutions and MFP Contract
Augmentation of Engineering Staff. Assist with Senior Level Engineering projects dealing with operational activities
Ensure all business technical needs are met for the COCC Core and all associated FinTechs
Find efficiencies in support management between branch operations and IT Operations
Manages and troubleshoots File Transfer Activities that occur between the bank and respective FinTechs
Manage Non-Engineering IT Staff including System Administrators, Network Administrators, and Tech Support Specialists
Indirectly manage all IT resources when tracking ticket resolution and day-to-day support issues are being addressed. Hold all IT responsible for meeting SLA’s that are defined
Guides engineers in career development, performance improvement, and technical growth
Ensure the team has the technical skills needed to support day-to-day operations staff
Recruits top talent and ensures smooth integration into the engineering team
Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
Understands, supports and adheres to organizational policies and procedures
Consistently emphasizes the importance of teamwork in the department and company at large
Responsible for keeping abreast of company news and information
Responsible for completing required training and policy review
May assist in end-user training
Willingness to take on additional tasks and duties
After (business) hours work and support as necessary
Qualification
Required
7+ years in IT infrastructure or engineering roles, with at least 3 years in a leadership position
Experience managing help desk system with solid understanding of ITIL Framework
Proven experience in architecture design, project management, and regulatory compliance within the banking or financial sector
A+ Certification
Net+ Certification or equivalent knowledge
Expertise in network, server, cloud services, and Microsoft 365 environments
Strong understanding of security, compliance, and disaster recovery principles
Working knowledge of Server Virtualization (VMWare), DFS, and SAN Storage
Ability to mentor and lead senior technical staff
Strong communication and collaboration skills across technical and business teams
Displays high level of regard for trust and confidentiality
Proficient in Microsoft Office Products
Displays strong written and verbal communication skills
Displays strong organization skills and the ability to multi-task to meet established deadlines
Demonstrates a high level of accuracy and attention to detail
Effectively uses analytical skills to solve technical, as well as, non-technical problems
Ability to adapt to change
High school or General Education Diploma
Preferred
Prior knowledge of banking regulations is preferred
Bachelor's degree in Computer Science, Information Technology, or related field is desired
Company
Kennebunk Savings
Kennebunk Savings is a financial services company banking and loan services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lex Meagher
Chief Executive Officer
Thomas Zuke
EVP/CFO
Recent News
NH Business Review
2025-03-16
2024-12-17
Company data provided by crunchbase