Roadway Moving · 22 hours ago
Quality Control Specialist
Los Angeles, CA
Full-time
Onsite
Entry, Mid LevelRoadway Moving is a company founded on principles of accountability and dedication, and they are seeking a detail-oriented Field Quality Control Specialist. This role involves ensuring high standards during residential moves by conducting inspections, monitoring crew performance, and providing exceptional customer service.
Packaging ServicesRailroadTransportationWarehousing
Responsibilities
Conduct on-site inspections of packing, loading, unloading, and overall move execution
Ensure all work meets company policies, customer expectations, and safety regulations
Monitor crews in real time, offering support and resolving issues as they arise
Deliver constructive feedback and on-the-spot coaching to moving crews
Provide exceptional customer service and de-escalate issues professionally when needed
Serve as a key point of contact for clients during move execution, especially high-profile individuals
Maintain accurate records of job visits, client feedback, and quality metrics
Collaborate with dispatch and operations to address issues and improve processes
Identify recurring problems and recommend improvements to training or procedures
Support new crew member training on quality standards, safety, and professionalism
Generate reports if and when needed on the field performance
Qualification
Required
Prior experience in quality audit the moving industry, consumer service, or hospitality is needed
Strong customer service skills; ability to remain calm, courteous, and solution-oriented
Must be comfortable dealing with high-net-worth and VIP clientele
Clean driving record and valid driver's license (company vehicle provided)
Excellent communication skills (verbal and written in English)
Proven ability to assess team performance and give effective feedback
Physically able to be on-site, including walking, lifting, and evaluating loading processes
Strong organizational and problem-solving skills
Strong attention to detail
Tech-savvy and comfortable with basic reporting tools and mobile communication
Company
Roadway Moving
Roadway Moving provides local moving, long-distance moving, commercial, international moving, storage, white gloves and packing services.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ross Sapir
president
Recent News
HelloNation Staff Writer
2025-11-19
Company data provided by crunchbase