The Master's Lawn & Pest · 9 hours ago
Customer Service Representative
Gainesville,FL,US
Full-time
Onsite
Entry, Mid Level
2+ years expThe Master's Lawn & Pest is a company specializing in lawn and landscape services for over 20 years. They are seeking a Customer Service Representative to serve as the primary point of contact for existing clients, delivering professional and empathetic customer service while managing inquiries and billing tasks.
Health CareHome and GardenHome ServicesLandscaping
Responsibilities
Serve as the primary point of contact for existing clients via phone and other inbound communication channels
Provide prompt, courteous, professional, and solution-oriented service in all client interactions
Handle inbound client calls and inquiries, addressing requests efficiently and accurately
Follow up on client-related items entered into CRM system to ensure timely and complete resolution
Resolve routine client issues independently and escalate complex matters in accordance with established escalation procedures
Maintain up-to-date client records and internal notes to ensure visibility and continuity across teams
Assist clients with AutoPay enrollment, including obtaining, verifying, and documenting required authorizations
Take client payments securely and accurately, and answer basic billing or payment-related questions
Qualification
Required
Strong verbal and written communication skills with a professional and courteous phone presence
Excellent customer service skills with the ability to remain calm, empathetic, and solution-focused
Strong problem-solving skills and the ability to resolve straightforward issues efficiently
Attention to detail with accurate data entry and documentation skills
Time management and organizational skills with the ability to manage multiple tasks and priorities
Basic math skills for handling billing inquiries, payments, and collections
Ability to follow established processes, policies, and performance metrics
Proficiency in using customer service systems, CRM platforms
Ability to work independently while also collaborating effectively with a team
2–5 years of experience in a service-based industry
Minimum of 1 year of customer service experience
Proficiency with technology, including Google Workspace and Microsoft Office
Experience with CRM systems
Preferred
Aspire experience preferred
Benefits
Competitive salary with quarterly incentive and profit-sharing opportunities
Paid time off (PTO) and paid holidays
Health Insurance
IRA with 3% company match
Life insurance
Opportunities for professional growth and advancement
Ongoing training and development
Quarterly team-building events and a supportive, team-oriented culture
Company
The Master's Lawn & Pest
A leader in the North Florida market offering landscape design and installation, lawn care, maintenance, irrigation services and more.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase