SoftServe · 16 hours ago
Client Partner (ISV)
Texas, United States
Full-time
Onsite
Senior Level
$140K/yr - $180K/yrSoftServe is a company focused on providing business development solutions, and they are seeking a Client Partner to establish themselves as an expert and business ally to their clients. The role involves leading business development activities, developing new opportunities, and maintaining key account strategies to drive revenue growth and client satisfaction.
Health CareMedia and EntertainmentRetailSoftware
Hiring Manager
Zach Antommarchi
Responsibilities
Lead business development activities, develop new opportunities in existing client(s), and achieve sales booking and billing targets
Develop and maintain a key account plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals. Build and grow relationships with relevant decision-makers that result in increased account revenue and wallet share
Use personal expertise to uncover the client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement
Facilitate the opportunity and proposal management activities; ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progress
As the customer champion you collaborate in cross-functional teams to build strong relationships: team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperation
Achieve superior NPS scores with clients. Provide input into client participation in SS NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction. Provide leadership
Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives, to drive and execute an effective account growth strategy
Ensure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issues
Ensure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures, and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Understand major IT infrastructure and security requirements at the client side
Be an active member of our client partner community, participate in the development of your own capabilities (assessment and development planning activities, formal/informal trainings, external professional accreditation)
Expected to embrace our company values, as a SoftServian, you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one another
Collaborate with internal and external stakeholders to support timeliness of invoice processing. Leverage client relationships to prompt facilitation of payment, as deemed appropriate
Crisis resolution (strategizing, approving, communicating, overall support, etc.)
Qualification
Required
Candidates must currently reside in: WA: Seattle, CA: Los Angeles, TX: Austin, Dallas, GA: Atlanta/Alpharetta
Self-driven and highly motivated to excel
Strong interpersonal and communication skills
Strong negotiation and presentation skills
Education: bachelor's degree in a relevant field (Information Technology, Business, or related discipline). Advanced degrees are a plus
Certifications: relevant certifications in client success/relationship, project management, or leadership (CBRM, CSAP, ITIL, PMP, etc.) are advantageous
Willingness to travel a minimum of 30% to the client and team location
Preferred
Previous consultative sales or customer management with an emphasis on account revenue growth, working with enterprise or large ISV clients
Strong understanding of IT consulting and software development terms and concepts, technology, external regulation, and industry best practices
Experience working in a fast-paced environment
Experience of working with multi-cultural and geographically disbursed teams
Experience in building a trusted rapport with clients, influencing decision making and working across executive and operational levels on IT and business side
Experience in tracking multiple customers and managing legal processes (contract renewals, negotiations, NDA, etc.)
Company
SoftServe
SoftServe is a digital authority that advises and provides at the cutting-edge of technology.
Founded in 1993
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andriy Stytsyuk
CFO and EVP Strategy and Corporate Development
Andon Simeonov
Vice President, Bulgaria Country Manager
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