Educational Federal Credit Union · 1 day ago
Digital Banking Team Lead
Miami, FL
Full-time
Onsite
Mid, Senior LevelEducational Federal Credit Union is seeking a Digital Banking Team Lead to provide daily supervision and support to Digital Banking Specialists. This role is responsible for managing escalated issues, training team members, and ensuring efficient operations and excellent member service.
CreditCredit BureauDebit CardsFinancial Services
Responsibilities
Assists with oversight of the day-to-day activities of Digital Banking Specialists to ensure timely and accurate support for Digital Banking activities
Acts as the primary contact for resolving complex or escalated digital banking issues from staff or members
Assist in onboarding new team members and provides ongoing coaching, mentoring, and skill development for the team
Monitors system and member support service levels to promote a consistent high quality member experience
Serves as backup to the Digital Banking Systems Analyst and Administrator with system monitoring, maintenance, testing, and issue resolution
Ensures procedures are current and assist in developing and updating workflows to improve efficiency and compliance
Works with internal teams, and vendors to resolve issues, support initiatives, and enhance the digital banking experience
Participates in system upgrades, new feature rollouts, and process improvement projects as needed
Follows and enforces policies, procedures, and regulations to maintain support and system integrity
Responsible for processing critical and essential functions remotely during a disaster as defined in the organization’s Business Continuity Plan and on non-federal holidays to eliminate or minimize interruption with member payments and Federal Reserve deadlines
Assists with special projects as assigned by the Senior Manager of Digital Banking
Qualification
Required
Strong communication, analytical, and problem-solving skills
Acute attention to detail, working with sensitive data, appearing repetitive in nature
Advanced knowledge of credit union services, policies, procedures, and general practices
Strong technical, system maintenance, and troubleshooting skills
Proficiency in Microsoft Office is desirable
Company
Educational Federal Credit Union
Educational Federal Credit Union offers checking accounts, loans, insurance options, financial planning, digital wallet, and pupil services.
Founded in 1935
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Suarez, MBA, CPA
SVP Finance/CFO
Karla Gabuardi
Sr. Talent Development Manager, NCCO, NCBSO
Recent News
2026-01-06
2025-10-14
2025-08-09
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