NET Credit Union · 3 hours ago
Call Center Specialist
Scranton,PA,US
Full-time
Onsite
Entry, Mid Level
2+ years expNET Credit Union is seeking a high-energy, empathetic and solution-driven Member Service Center Specialist to join our growing team. As the voice of our credit union, you will turn challenging inquiries into positive experiences and utilize your quick thinking and top-tier communication skills to support our members across phone, email and chat.
BankingFinancial ServicesLending
Responsibilities
Possess full knowledge of credit union products, services, policies and procedures, rules and regulations
Maintain/achieve agreed upon goals
Maintain contact with current and new members
Meet all established sales and service goals, ethically referring appropriate products and services to members
Use systems as intended with a focus on CRM for members
Oversee/assist members with Lending, Member Service and/or transaction needs from telephone, chat, online, email and social media
Assist staff or members in solving complex account problems
Other duties as assigned
Qualification
Required
Two to five years of similar or related experience
High school diploma or equivalent
Possess full knowledge of credit union products, services, policies and procedures, rules and regulations
Maintain/achieve agreed upon goals
Maintain contact with current and new members
Meet all established sales and service goals, ethically referring appropriate products and services to members
Use systems as intended with a focus on CRM for members
Oversee/assist members with Lending, Member Service and/or transaction needs from telephone, chat, online, email and social media
Assist staff or members in solving complex account problems
Other duties as assigned
Company
NET Credit Union
NET Credit Union is a credit union that provides digital banking, lending, marketing, customer service, and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Marc Michalowski
Chief Information Officer
Company data provided by crunchbase