Genesis10 · 2 hours ago
Client Services Associate
Pittsburgh, PA
Full-time
Hybrid
Mid Level
$20/hr - $22/hr
3+ years expGenesis10 is currently seeking a Client Services Associate for BNY. This hybrid position involves acting as the client service point of contact, managing client inquiries, and meeting productivity targets while ensuring a quality professional client experience.
Information ServicesInformation Technology
Responsibilities
Act as the client service point of contact for daily inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality professional client experience and communication
Meet productivity targets set forth, acting as a Level 1 immediate support for response and resolution
Identify and escalate matters requiring immediate attention to the Senior Client Service Officer and/or Service Director
Provide inputs in the Transformation agenda for Global Client Service
Meet Associate Client Service Officer target objectives and grade level certifications, including performance, behavior, and productivity
Achieve training journey requirements and complete standard company learnings by appropriate deadlines
Develop a firm understanding of all standards, policies, procedures, and Client Service tools and systems required
Acquire and utilize knowledge of the core Treasury Services product suite and associated operational flows to appropriately address client inquiries
Manage client portfolio, handle administrative setups, and perform troubleshooting
Monitor incidents
Qualification
Required
Bachelor's degree or the equivalent combination of education and experience in banking or finance is preferable
3-5 years of total work experience, preferably in an operational area and/or client services
FX Experience
Banking/Payment Experience
Strong communication skills (written, verbal, and effective listening)
Ability to be cross-functional and multitask under pressure
Able to adapt to a changing environment and business needs
Proficient with Excel and PowerPoint
Must be able to work in a hybrid model, 4 days in the office
Preferred
Foreign Exchange (FX) experience is preferred
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)
Company
Genesis10
Information Technology and Services
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase