Chase · 2 hours ago
Payments-Digital Channels & Connectivity-Product Manager-Vice President
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Mid, Senior Level
$109K/yr - $178K/yr
5+ years expChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Digital Market Enablement Product Manager is responsible for leading product innovation, guiding successful launches, and ensuring high-quality client experiences in the Payments sector.
BankingFinancial Services
Responsibilities
Champion the voice of the customer across Digital, observing and analyzing market signals to ensure products address client challenges and deliver measurable value by active engagement with sales, service, research, product and clients
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Translates use cases, quantitative findings and problem statements into actionable insights and compelling narratives influencing the design and development of digital solutions
Develops a product strategy and product vision that delivers value to customers
Communicate client needs, use cases, and product-market fit clearly and persuasively through documentation, presentations, and stakeholder engagement with tailored messaging creating alignment
Partner with client-facing teams to amplify key initiatives across the digital organization, increasing awareness, engagement and alignment
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Engage in go-to-market readiness and launch activities, equipping client teams with the tools and insights they need with compelling content clearly articulating product value
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Works directly with clients through pilot programs, feedback sessions, and ongoing relationship management and by doing so creates compelling content for both clients and internal teams, clearly articulating product value, use cases and competitive advantages
Serves as a digital subject matter expert and support client escalations to feed the Voice of the Customer process and material effectiveness
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Critical thinker and consultative problem solver with a strong bias for action, balancing intellectual curiosity, client empathy and executional rigor
Advanced knowledge of the product development life cycle, design, and data analytics
Ability to understand the client experience and translate it from concept to launch with flexibility to shift effectively between strategic vision and tactical execution
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Relationship builder skilled at aligning stakeholders who fosters collaboration with a 'one team' mentality in complex organizations
Positive, self-starter with strong management presence and confidence in engaging with multiple groups at various organizational levels
Preferred
BA/BS in Management Strategy, Finance, Communications, MBA or related graduate degree
3+ years professional experience in a bank or other financial institutions, consulting firms and/or software companies
2+ years experience working with Payments Sales, Product and Marketing leaders
Demonstrated prior experience working in a highly matrixed, complex organization
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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