Vanderbilt Mortgage and Finance, Inc · 22 hours ago
Bilingual Home Inspection Field Representative - Albuquerque, New Mexico
Maryville, TN
Full-time
Onsite
Entry Level
$60K/yr - $65K/yr
1+ years expVanderbilt Mortgage and Finance, Inc. is a national housing lender committed to making homeownership more attainable. The Bilingual Home Inspection Field Representative will conduct inspections for new and existing customers, assess the condition of homes, and ensure effective communication with the Home Office.
Financial ServicesLendingReal Estate
Responsibilities
Driving to Collateral Locations and Property Visits Reviews inspection-related requests for new and existing homes
Determines coverage area to ensure timely completion of requests
Locates homes utilizing mapping software and drives to each location
Confirms addresses and verifies collateral matches descriptions
Input results daily for the inspections completed, including uploading pictures and condition report, and review accounts to prepare for the next day
Verifies correct party contact and connects customers with Account Representative (collections team member) in the Home Office; does not communicate with customer about delinquency/collections
50% communication methods face to face and 50% completed over the phone and via e-mail
Establishes and cultivates relationships within the Home Office and various departments supported by the home inspection group
Assess Status and Condition of the Collateral Determines if the home has occupancy or is vacant
Takes pictures of collateral and documents status for Account Representative review
Use mobile laptop, cell phone, and digital camera to upload/download pictures
If vacant, identifies next steps (full condition report to assess condition including any damages or securing home if needed by changing locks and partial winterization)
Change door locks and winterize homes
Other duties as assignedThis job description is not an exhaustive list of all the functions that a team member and other duties may be assigned
Qualification
Required
High school diploma or equivalent required
Minimum 1 year relevant experience required
Must be fluent in both English and Spanish
Must maintain a valid driver's license in good standing in the state residing. Must always maintain insurance with acceptable levels
Must have a clear understanding of collection and repossession procedures
Strong computer skills required to include email
Ability to communicate effectively and efficiently via phone, email, and person to person
Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field
Build a good rapport with local Remarketing Asset Managers in the area
Willingness and ability to complete assigned work efficiently
Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken
Must have excellent communication skills when dealing with customers
Ability to identify and assess account status and determine appropriate processes
Basic understanding of collection and repossession procedures
Great attention to detail, organizational skills, and time management
Good sense of urgency and follow up
Ability to handle stressful situations
Capable of dealing with changes that can and will occur periodically
Ability to manage schedule daily and work with minimal supervision
Preferred
Bilingual preferred in some areas
Benefits
Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.
Company
Vanderbilt Mortgage and Finance, Inc
At Vanderbilt Mortgage, we believe homeownership makes lives better.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-05-04
Inside INdiana Business
2025-04-28
2025-04-17
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