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ALTA IT Services, LLC · 14 hours ago

Program Manager

Brunswick, GA

Contract

Onsite

Mid, Senior Level

ALTA IT Services, LLC is a leader in delivering outsourced services and workforce solutions across North America, and they are seeking a Program Manager. The Program Manager is responsible for delivering IT Delivery and Operations Support Services for a national law-enforcement training mission, ensuring service continuity, performance excellence, cost control, and continuous improvement across a complex federal IT environment.

ConsultingInformation TechnologyStaffing Agency

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the single point of accountability for all contract performance, delivery, and outcomes

Lead execution of the Performance Work Statement (PWS) ensuring all service areas meet or exceed SLAs

Direct and integrate all technical teams (network, systems, service desk, endpoint, database, security) into a cohesive, mission-focused delivery model

Manage Transition-In activities to achieve a seamless takeover within the required 60-day period, with no degradation in service

Oversee ITIL-aligned service management processes, SLA monitoring, root cause analysis, and corrective action plans

Provide cost, schedule, performance, and risk transparency through accurate, actionable reporting

Lead Continual Service Improvement Plan (CSIP) development and execution, driving measurable improvements in service quality, efficiency, and user experience

Manage subcontractors, staffing plans, surge support activation, and bench strength to support fluctuating training demands

Serve as the primary interface with the Government for planning, issue resolution, and strategic IT modernization discussions

Qualification

ITIL-aligned service managementPerformance Work Statement (PWS)Cost controlService continuityLeadershipCommunicationProblem-solving

Required

Must be a 'clearable' for a Public Trust and a US Citizen