Sheetz · 1 day ago
System Support Specialist - Findlay, OH
Findlay, OH
Full-time
Onsite
Mid Level
$62K/yr - $108K/yr
3+ years expSheetz is a company that offers a range of employee benefits and competitive salaries. They are seeking a System Support Specialist to provide technical support to internal customers for all IT systems and applications, resolving advanced technical issues and supporting less experienced personnel.
Food Processing
Responsibilities
Initial and escalation resource for dealing with challenging technical issues and call tickets
Possess in-depth knowledge of one or more Packaged Solutions, and of the business processes the packages support
Handle non-routine issues that have been through initial resolution procedures but have not yet been resolved. May own escalated issues and work with other disciplines to resolve issues
Identify the source of technical or business process issues using Root Cause Analysis techniques. Devise or modify procedures to solve these issues
Provide technical advice to less experienced system support personnel
Possess in-depth knowledge of tools such as debuggers and SQL editors and their use as part of troubleshooting and issue resolution
Participate in Implementation / Deployment / Documentation projects as assigned
Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time
Identify technical support trends which require immediate attention
Develop technical support documentation
Qualification
Required
Bachelor's degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required
Minimum 3 years of applicable experience in a technology environment required
Preferred
Bachelor's degree in Computer Science, Management Information Systems, Computer Engineering is preferred
HDI or similar certification is preferred
Benefits
Quarterly employee bonuses based on company performance
Competitive salaries
PTO and parental leave
401k match and employee stock ownership
Limitless professional development and growth opportunities
Tuition reimbursement
Full medical, vision and dental coverage
Snack discounts
Company
Sheetz
Sheetz is a family owned convenience store chain based in Altoona, Pennsylvania.
10001+ employees
H1B Sponsorship
Sheetz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$0.68MKey Investors
PennDOT
2023-08-14Grant· $0.68M
Leadership Team
Trevor Walter
Executive Vice President of Petroleum Supply Management
Emily Sheetz
Vice President of Strategy and IT/ Associate Vice President of Strategy
Recent News
The Philadelphia Inquirer
2026-01-11
Company data provided by crunchbase