Senior Analyst, Customer Support jobs in United States
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Airwallex · 1 day ago

Senior Analyst, Customer Support

positionUS - San Francisco
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$90K/yr - $135K/yr
date1+ years exp

Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide. The Senior Analyst, Customer Support will specialize in serving the US customer base, focusing on payments and physical card operations while delivering exceptional customer experiences and optimizing operational efficiency.

FinanceFinancial ServicesFinTechPayments

Responsibilities

Own inbound support requests from high value customers regarding physical card issues
Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information
Coordinate with cross-functional teams as needed for incident communication and resolution
Become a subject matter expert on Airwallex’s functionality and features
Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality

Qualification

Customer service experiencePhysical card operationsFintech experienceVerbal communicationWritten communicationProblem-solving skillsAdaptabilityAttention to detail

Required

1+ years of customer service or technical support experience
Experience with physical card operations and knowledge of card networks
Excellent verbal and written communication skills in English and able to articulate complex concepts in a way that is easy to understand
Adaptability and resilience for handling complex interactions and frequent change
Fintech experience
Passionate about working directly with customers, listening to what they need, and explaining the benefits of Airwallex
Focus on a great customer experience
Ability to prioritize your time and tasks effectively, have the ability to pick up new processes and systems quickly, and have a keen eye for detail

Company

Airwallex

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Glassdoor3.4
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Airwallex is a global payments and financial platform that provides business accounts, payment solutions, and spend management tools.
dateFounded in 2015
location
Singapore, Central Region, SGP
people-size1001-5000 employees
web-link
http://www.airwallex.com

Funding

Current Stage
Late Stage
Total Funding
$1.53B
Key Investors
AdditionSquare Peg CapitalLone Pine Capital
2025-12-08Series G· $330M
2025-05-21Series F· $150M
2025-05-21Secondary Market· $150M

Leadership Team

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Jack Zhang
Co-Founder & CEO
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Jacob Dai
Co-Founder & CTO

Recent News

Finovate
Finovate Global Europe: Competition, Profitability, and a Reckoning Year for Regulation
2026-01-24
Sydney Morning Herald - Business
‘Suspect serious non-compliance’: Airwallex hit with money laundering audit
2026-01-23
Crowdfund Insider
Global Fintech Airwallex Announces Acquisition of Paynuri
2026-01-23
Company data provided by crunchbase