Confidential Careers · 5 days ago
E-Commerce Customer Service Representative
South Hackensack, NJ
Full-time
Onsite
Entry Level
$55K/yr - $65K/yr
1+ years expConfidential company is a New Jersey e-commerce restaurant equipment distributor, and they are seeking multiple Customer Service representatives. The role requires excellent organizational and problem-solving skills, with responsibilities including managing customer inquiries, processing orders, and utilizing various technology platforms.
Human ResourcesRecruiting
Responsibilities
Must be extremely well organized, tech savvy, able to juggle multiple customer issues at once and seek out solutions for all
Excellent problem solving skills is a must
Must be comfortable working with technology, moving between various ERP and inventory systems
Common tasks will be checking stock for stock requests, taking and placing orders by phone or email, updating buyers on order status
Qualification
Required
Must be extremely well organized
Tech savvy
Able to juggle multiple customer issues at once
Seek out solutions for all
Excellent problem solving skills
Comfortable working with technology
Moving between various ERP and inventory systems
Excellent professional demeanor both in phone and in person
Checking stock for stock requests
Taking and placing orders by phone or email
Updating buyers on order status
Comfortable with Mac OS
Google sheets / Excel
Customer Service: 1 year
Preferred
E-commerce experience
Experience with Quickbooks
E-commerce platforms such as Magento or Shopify
Bi-lingual English/ Spanish or English / Chinese
High school or equivalent
Benefits
Paid time off
Company
Confidential Careers
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2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase