It's Just Lunch · 1 day ago
Customer Service Representative - Remote
United States
Full-time
Remote
Entry, Mid Level
$18/hr - $18/hr
2+ years expIt's Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. As a Customer Service Representative, you will assist with all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey.
Consumer Services
Responsibilities
Assist with managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
Assist with selecting and presenting high-quality matches that align with client expectations
Coordinating dates and maintaining ongoing client engagement
Balancing daily calls and emails to ensure superior client support
Providing coaching and guidance to clients in their dating journey
Qualification
Required
2+ years of experience in customer service
2+ years of remote work experience
Previous experience managing high call volume, high client and/or account volume
Exceptional verbal and written communication skills, especially over the phone
Strong organizational and multitasking abilities with a results-driven mindset
Intermediate knowledge of Microsoft Office and CRM platforms
The ability to handle emotionally sensitive conversations with empathy and professionalism
Benefits
Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, and paid time off
No weekends: predictable Monday - Friday schedule
Professional growth opportunities: continued training, mentorship, and advancement
Dynamic, team-oriented environment with performance-based bonuses and prizes
Company
It's Just Lunch
It’s Just Lunch is the intelligent dating solution for busy professional singles.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase