BLACKBURN'S · 5 hours ago
Customer Service Intake Specialist
Tarentum, PA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrBLACKBURN'S PHYSICIANS PHARMACY is a trusted provider of medical supplies dedicated to improving patient lives through compassionate service. The Customer Service Intake Specialist will serve as a primary point of contact for patients and healthcare providers, coordinating services from intake through billing and ensuring timely support for patients' needs.
Health CareMedical
Responsibilities
Support patients and families with basic Durable Medical Equipment (DME), respiratory equipment, and select Activities of Daily Living (ADL) equipment
Communicate daily with insurance companies, physician offices, rehabilitation facilities, patients, and caregivers
Enter, process, and manage orders from intake through billing with speed and accuracy
Understand and apply insurance-specific guidelines across multiple contracted payers
Complete and verify all required documentation to ensure timely and accurate billing
Manage multiple tasks simultaneously, including handling phone calls while progressing active orders
Prioritize a high volume of patient needs in a fast-paced environment
Collaborate closely with other Blackburn’s departments, serving as a resource for questions and clarification
Go the extra mile for customers by researching options, locating vendor information, and helping patients understand pricing and coverage
Qualification
Required
Dependable
Detail-oriented
Customer-focused
Ability to coordinate services from intake through billing
Ability to verify insurance information
Ability to process orders
Ability to resolve issues with professionalism, empathy, and accuracy
Ability to support patients and families with basic Durable Medical Equipment (DME), respiratory equipment, and select Activities of Daily Living (ADL) equipment
Ability to communicate daily with insurance companies, physician offices, rehabilitation facilities, patients, and caregivers
Ability to enter, process, and manage orders from intake through billing with speed and accuracy
Ability to understand and apply insurance-specific guidelines across multiple contracted payers
Ability to complete and verify all required documentation to ensure timely and accurate billing
Ability to manage multiple tasks simultaneously, including handling phone calls while progressing active orders
Ability to prioritize a high volume of patient needs in a fast-paced environment
Ability to collaborate closely with other Blackburn's departments
Ability to research options, locate vendor information, and help patients understand pricing and coverage
Reliable
Organized
Calm and supportive approach to problem-solving
Pride in accuracy, consistency, and teamwork
Comfortable adapting in a busy environment
Preferred
Prior healthcare experience
Familiarity with Durable Medical Equipment
Experience working with Medicare/Medicaid
Benefits
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Company
BLACKBURN'S
Welcome to BLACKBURN’S... As a provider of Home Medical Equipment since 1936, we are committed to your health care needs.
Founded in 1936
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase