Customer Service Phone Agent – No Late Nights or Weekends! – Hybrid Role jobs in United States
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Hyatt · 10 hours ago

Customer Service Phone Agent – No Late Nights or Weekends! – Hybrid Role

Hyatt Hotels Corporation is a company where high expectations are not only met—they’re exceeded. The Customer Service Phone Agent role involves responding to phone calls, emails, and additional guest inquiries while conducting in-depth research to resolve guest concerns.

HospitalityInformation TechnologyTravel

Responsibilities

Respond to phone calls, emails, and additional guest inquiries
Conduct in-depth research to resolve guest concerns

Qualification

Customer service experienceMultitasking skillsFast-paced environmentVerbal communication skillsWritten communication skillsPC applications proficiency

Required

High school diploma or equivalent
1+ year of customer service experience
Ability to thrive in a fast-paced environment
Proven track record of meeting or exceeding performance goals
Strong multitasking skills with proficiency in multiple PC applications
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Proficient knowledge of computer applications

Benefits

Health and welfare programs
Retirement savings plan
Educational assistance
Employee stock purchase program
12 free room nights for full-time associates after 90 days
Wellness reimbursement
Community involvement opportunities
Up to 16 days of paid time off in your first year, plus paid holidays
Full healthcare benefits after 30 days
Growth and Advancement opportunities as early as six months
Free and discounted room nights, including Friends and Family discounts, at Hyatt locations worldwide
Casual dress and a fun, inclusive work environment
PerkSpot discounts at top retailers (Apple, AT&T, Verizon, and more)
Paid parental leave and adoption assistance
Tuition reimbursement
Free access to Headspace for wellness and meditation
Paid time for volunteer and community engagement

Company

Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.

Funding

Current Stage
Public Company
Total Funding
$2.45B
2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M

Leadership Team

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Mark Hoplamazian
President & CEO
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Peter Sears
Executive VP & Group President - Americas
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Company data provided by crunchbase