The ICEE Company · 9 hours ago
Customer Service Representative
La Vergne, TN
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expThe ICEE Company services a variety of food and beverage equipment for various customers across the country. The Customer Service Representative's primary job functions will be to handle various data entry tasks such as inputting work order details, technician completion details, and repair quotes.
Food and BeverageFood ProcessingSnack Food
Responsibilities
Input work order details from Customers into internal call entry program for scheduling
Input technician completion details into various customer web portals to report the service call as completed
Provide updates on existing service calls to the customer as updates are available
Submit repair quotes through various customer web portals for approval
Undertake other various data entry tasks as assigned by the Customer Service Supervisor
Represent ICEE with a positive, fun, and upbeat attitude
Qualification
Required
Ability to quickly learn and retain various web-based platforms
High attention to detail and accuracy
Excellent communication skills and knowledge of basic email etiquette
Ability to thrive in a team environment
Knowledge of Microsoft office 2016
Sight typing at least 40 WPM and 10 key proficiency
Attendance and reliability are critical
Looking for quick learners with a positive attitude, flexibility, and ability to adapt quickly to a high volume, fast paced environment
2+ years Data Entry experience
2+ years Customer Service experience
Benefits
Paid holidays, Sick time and Paid vacation
Birthday Holiday (Must be used within Employee Birthday Month)
Medical, Dental, Vision Insurance
Employee Stock Purchase Program
Life Insurance
401 (k) Plan
Flexible schedule
On-the-job training
Paid time off
Parental leave
Company
The ICEE Company
The ICEE Company is a food and beverage brand and company that offers frozen beverage packages, service networks, and categories.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Fachner
President / CEO
Stephen Every
Chief Operating Officer
Recent News
Company data provided by crunchbase