City of Richmond, Virginia · 15 hours ago
Management Analyst Associate - Real Estate Tax Analyst
Richmond, VA
Full-time
Onsite
Entry Level
2+ years expThe City of Richmond is committed to nurturing talent and fostering growth opportunities within its workforce. The Real Estate Tax Analyst will provide professional support for real estate tax billing and property tax relief programs, ensuring accurate assessments and timely application of tax relief measures while delivering outstanding customer service.
Government Administration
Responsibilities
Review and analyze tax relief applications based on eligibility criteria and applicable local/state regulations
Work with tax relief applicants to ensure proper documentation submission in a timely fashion
Represent the unit at real estate related functions within the community regarding tax relief programs
Coordinate the execution of routine and ad-hoc processes within the Munis financial system to generate supplemental real estate tax bills based on property updates, reassessments, or policy changes
Perform detailed quality control and validation checks on generated bills and bill reports prior to mailing to ensure accuracy and compliance with all tax laws and departmental policies
Research and resolve complex billing discrepancies and adjustments identified during the quality control process or reported by taxpayers
Serve as a primary point of contact to provide customer service and technical assistance to the public regarding complex real estate related tax, billing questions, and applicable relief programs
Effectively interpret and explain complex tax information to citizens and other non-tax experts
Utilize electronic ticket management system to effectively track and monitor customer related communications and escalations
Interpret and managing complex real estate related and financial data from internal and external collaborators and sources to maintain accuracy
Cross-reference and validate data from a variety of sources to ensure taxpayer accounts, billing records, and tax relief eligibility are up-to-date and accurate
Accurately enter and retrieve data from electronic systems and databases to support operational functions
Interpret policies and procedures related to real estate tax operations
Assist with the development and editing of policies and procedures related to real estate tax billing and relief programs
Perform basic clerical functions such as filing, correspondence, and mail sorting as needed
Qualification
Required
Bachelor's degree in business/public administration or field related to assignment
Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis
Functional knowledge of basic accounting principles, including double-entry accounting
Ability to accurately read and interpret journal vouchers, financial statements, and reports
Outstanding customer service skills
Ability to analyze and aggregate data
Ability to communicate effectively with various internal and external departments
Ability to multi-task, organize, plan, prioritize, problem solve, and manage time effectively
Some assignments may require a valid Driver's License with a satisfactory driving record, and a valid Commonwealth of Virginia Driver's License within 30 days of hire
General and special funds knowledge
Knowledge of electronic databases and related software applications
Knowledge of governmental accounting concepts
Intermediate to advanced level mathematics and statistics as applicable to appraisal measures and assessment ratio studies
Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat
Preferred
A two year degree from an accredited institution
At least two (2) years of customer service experience in a Real Estate environment
At least two (2) years of experience utilizing an ERP system
Intermediate Proficiency in MS Word and Excel
Bilingual is preferred
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
City of Richmond, Virginia
City of Richmond, Virginia
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lawson Wijesooriya
Chief of Staff
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